Order Taker

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

We are seeking a friendly and efficient Order Taker to join our team in Riyadh, Saudi Arabia. As a crucial member of our customer service team, you will be responsible for accurately taking and processing customer orders while ensuring a positive dining experience.

• Answer incoming calls and greet customers promptly and professionally
• Take accurate and detailed food and beverage orders from customers
• Input orders into the restaurant's order management system
• Communicate effectively with kitchen staff to ensure order accuracy
• Provide menu recommendations and answer questions about food items, ingredients, and preparation methods
• Upsell additional menu items when appropriate
• Handle customer inquiries, special requests, and complaints with patience and professionalism
• Process payments and handle cash transactions accurately
• Maintain a clean and organized workspace
• Collaborate with team members to ensure smooth operations during peak hours
• Stay updated on menu changes, daily specials, and ongoing promotions
• Adhere to all food safety and sanitation guidelines
  
  

Qualifications

• High school diploma or equivalent
• Proven customer service experience, preferably in the hospitality or food service industry
• Excellent communication skills in English; proficiency in Arabic is highly desirable
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency in using order management systems and point-of-sale (POS) software
• Basic math skills for handling financial transactions
• Knowledge of food and beverage items, including local cuisine and cultural preferences
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong listening skills and ability to accurately record customer orders
• Patience and problem-solving skills to handle customer inquiries and complaints
• Team-oriented mindset with a willingness to assist colleagues during busy periods
• Ability to stand for extended periods and work in a fast-paced environment
  
  

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits