Oracle CC&B - Associate Manager

Accenture Technology:

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Job Summary:

We are seeking an experienced Associate Manager – Oracle CC&B with 5 - 8 years of hands-on experience to support, configure, and manage Oracle Customer Care & Billing (CC&B) applications. The role involves a balanced mix of technical, functional, and administrative responsibilities, ensuring system stability, performance, and alignment with business requirements within the utilities domain.

Key Responsibilities:

Technical Responsibilities

Troubleshoot, analyze, and resolve application issues and defects in Oracle CC&B.

Customize workflows, business rules, and user interfaces using Oracle Utilities Application Framework (OUAF).

Support integrations with enterprise systems such as CRM, ERP, and GIS.

Manage data migration, data validation, and transformation activities.

Utilize technical expertise in SQL, Java, XML, and OUAF for application support and enhancements.

Administrative Responsibilities

Monitor system performance to ensure high availability and optimal response times.

Resolve user access and login issues, including user creation and role management.

Apply application patches, support system upgrades, and perform regular system housekeeping tasks.

Ensure adherence to system security and operational best practices.

Functional Responsibilities

Provide day-to-day functional support for Oracle CC&B applications.

Configure system components in line with business and regulatory requirements.

Ensure data integrity, accuracy, and consistency across integrated systems.

Collaborate closely with business analysts and stakeholders to align system behavior with business needs.

Apply strong domain knowledge of utility industry processes and Oracle CC&B modules, including Customer Information, Billing, Payments, and Collections.

Required Qualifications & Skills:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

5–8 years of experience working with Oracle CC&B in a support, enhancement, or implementation role.

Strong understanding of Oracle Utilities Application Framework (OUAF).

Hands-on experience with SQL, Java, XML, and data migration activities.

Knowledge of utility industry processes and billing systems.

Strong problem-solving, analytical, and communication skills.

Ability to manage multiple priorities and collaborate effectively with cross-functional teams.

Preferred Qualifications:

Experience working in a regulated utility environment.

Proficiency in Arabic (preferred but not mandatory).

Why join us?

We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues

You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools

Flexible work arrangements and a range of benefits including competitive rewards

You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends

You will also have opportunities to make a difference to the communities in which we work and live

Next Steps:

If this sounds like the ideal role, career and company for you, click to apply.

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