Operations Team Lead
Afaq - Warehouse Branch
Date: 3 weeks ago
City: Jeddah
Contract type: Full time
DESCRIPTION
Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Key job responsibilities
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
- Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.
- Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity.
- Coordinate with Finance, CS, FC and Projects team to matters related to SC operations.
- Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Analysis of the data reports to identify performance bottlenecks and improve the performance.
A day in the life
A day in the life
Managing the Day-to-day floor operations in the shift. Additionally ensure all standard operating procedures are followed. Monitor on all the key metrics. Carry regular audits, follow mechanisms and ensure to motivate the team to bring maximum efficiency & output on floor
BASIC QUALIFICATIONS
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- Experience establishing metrics for measurement of engineering and operational excellence
- Experience in a 24x7 operational services or support environment
- Experience in creating process improvements with automation and analysis, or experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
- Experience collaborating with other departments such as customer service, merchant investigations, or payments teams as required to resolve seller's issues and questions
- Experience in using statistical analysis to identify issues or opportunities for improvement
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
HRDF & Collection Manager
Abdul Latif Jameel,
Jeddah
4 days ago
HRDF & Collection ManagerAbdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and...
Tamayyaz– Reservation Agent – Saudis Only
ACCOR,
Jeddah
5 days ago
Company Description
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Job Description
Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner....
Admin Coordinator
SJ Group,
Jeddah
6 days ago
Job DescriptionPosition Title: Admin CoordinatorReports to: Project Office AdministratorLocation: SJ JEDCO ProjectEmployment Type: Full-Time Administrative & Project Support Schedule project meetings and coordinate suitable time slots with team members. Prepare and arrange meeting rooms, ensuring all facilities and resources are ready. Handle daily administrative tasks, including correspondence, filing, and document control. Support logistics such as travel, accommodation, and site access...