Operations Specialist
Morni | مرني
Date: 3 weeks ago
City: Riyadh
Contract type: Full time

Operations Specialist supports daily operational execution by handling dispatch coordination, service tracking, issue logging, and team communication. This is a hands-on role suited for someone who thrives on real-time task handling, fast decision-making, and continuous learning. You'll work closely with dispatchers, customer support, and field teams to ensure smooth service flow and accurate reporting.
- Monitor live service operations and assist with follow-ups and field coordination
- Log service statuses, update trackers, and flag delays or incomplete tasks
- Support the dispatch team with real-time task updates and communication
- Handle internal follow-ups with fleet or customer support on service status
- Assist in preparing shift handovers, daily summaries, and basic reports
- Escalate operational challenges to the Sr. Ops Specialist or Team Lead when needed
- 0-2 years of experience in operations, logistics, or customer service
- Fluent in Arabic; basic English preferred
- Strong attention to detail and ability to multitask
- Tech-savvy with basic Excel or Google Sheets knowledge
- Good communication and a team-first mindset
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