Operations Manager

Meet the Team

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our clients (Customer/ Cisco Sales).

Your Impact

• The Operations Manager is the bridge between ONEx and Cisco’s client (Customer/ Cisco Sales) operational experience. As the trusted advisor to our clients, the Operations Manager will be responsible for providing operational expertise and accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save time and effort for our clients. Operational Managers also articulate Operations strategy and represent client experience and requirements.
• The Operations Manager, in addition to the above, will be responsible for driving AI and digitization initiatives by improving intent detection through testing and refining knowledge bases. They will oversee knowledge curation to ensure accurate and effective information dissemination and will enable and support sellers in adopting AI technologies, including conducting capability demos. Additionally, the Operations Manager will collect and analyze use cases from sellers to foster continuous improvement and innovation.
• The Operations Manager achieves the above by ensuring close collaboration with cross-functional teams, including Commerce Operations Global Delivery teams. They improve workflows and minimizes points of friction, manage, and facilitate client expectations, problem solve for clients, and use their voice and data insights to drive the experience and influence simplification and efficiency across specified services.
  
  

Minimum Qualifications/Requirements:

• Bachelors + 5 years of related experience, or Masters + 2 years of related experience, or PhD + 0 years of related experience
• Fluent in Arabic and English
• Based in Ryiadh, Saudi Arabia
  
  

Other skills:

• Ability to work cross-functionally inside and outside of Commerce Operations.
• Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment)
• Ability to listen and translate partners’ priorities into actions.
• Ability to articulate client sentiments and feedback into actionable insights and problem descriptions.
• Ability to engage at executive level for regular operational reviews.
• Ability to analyze trends and leverage analytics for problem identification and field problem articulation and data storytelling.
• Strong communication, presentation, and relationship skills
• Accountability for client/partner experience and operational performance
• Ability to handle customer issues including at the executive level.
• Excellent proficiency in Microsoft Excel, PowerPoint
• Proficient English
• Strong planning and analytical skills
• Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency.
• Ability to adapt quickly to changing priorities.
  
  

#WeAreCisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.