Operations Manager

Position Summary

The Operations Manager will oversee the day-to-day operations of multiple locations, ensuring the highest standards of quality, service, and profitability. This role requires a dynamic leader with a deep understanding of the F&B industry and a passion for driving operational excellence. The Operations Manager will collaborate with store teams, support functions, and senior leadership to enhance customer experiences, optimize processes, and meet business objectives.

Key Responsibilities

• Store Operations
• Ensure operational excellence across all Joe & The Juice outlets by monitoring service quality, product consistency, and cleanliness.
• Conduct regular store visits to ensure compliance with company standards, SOPs, and health and safety regulations.
• Address operational challenges promptly and implement effective solutions to improve store performance.
• Team Leadership
• Recruit, train, and mentor store managers and team members to maintain a motivated and high-performing workforce.
• Set clear goals and expectations for store teams, providing regular feedback and coaching.
• Drive employee engagement and create a positive work culture aligned with Joe & The Juice's values.
• Sales & Profitability
• Monitor store performance, including sales, expenses, and profitability, to achieve or exceed financial targets.
• Implement strategies to increase sales, optimize labor costs, and control inventory levels.
• Collaborate with the marketing team to execute promotions and campaigns that drive foot traffic and sales.
• Customer Experience
• Ensure all outlets deliver exceptional customer service that aligns with Joe & The Juice's brand standards.
• Act on customer feedback to continuously improve the guest experience.
• Champion the brand's identity and ensure consistency in all customer interactions.
• Reporting & Analytics
• Analyze operational reports and key performance indicators (KPIs) to identify areas for improvement.
• Prepare and present regular updates to senior management on store performance and operational initiatives.
• Compliance & Standards
• Ensure compliance with Saudi food safety regulations, labor laws, and company policies.
• Conduct regular audits to assess adherence to operational and brand standards.
• Address any compliance issues promptly and implement corrective actions.
  
  

Education

Key Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  
  

Experience

• 5+ years of experience in operations management within the F&B industry, preferably in a fast-paced, multi-location environment.
• Proven track record of managing and improving store performance.
  
  

Skills

• Strong leadership and team management skills.
• Proficiency in operational systems, financial reporting, and inventory management.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make strategic decisions.
• Fluency in English is required; Arabic proficiency is a plus.
  
  

Personal Attributes

• Results-driven and customer-focused.
• Adaptable and capable of thriving in a fast-paced environment.
• Strong problem-solving and decision-making skills