Operations Lead

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Team

Careem Grocery is on a mission to reinvent the way people shop for groceries, pharmacy, and retail products. As a dynamic new vertical within Careem, we are essentially a startup within a startup, poised at the brink of significant growth and innovation in Saudi Arabia. Joining us now means being part of the foundational team that will tackle exciting challenges and drive groundbreaking solutions. Imagine the opportunity to shape the online grocery industry and make a tangible difference in the lives of millions in our region.

What You'll Do

Data Analysis and Problem Solving

• Build, maintain, and utilize dashboards to track key performance indicators (KPIs) for dark store operations within the assigned market.
• Analyze data using SQL and other tools to identify trends, inefficiencies, and areas for improvement specific to the local context.
• Collaborate with cross-functional teams within the market to implement data-driven solutions and optimize operations.
  
  

Knowledgebase Development & Maintenance

• Update and maintain a comprehensive knowledge base of standard operating procedures (SOPs) tailored to the specific needs and nuances of the local market.
• Regularly review and enhance SOPs based on local feedback, data insights, and emerging best practices.
  
  

SOP Implementation within the Market

• Lead the implementation and adherence to SOPs across dark stores within the assigned market.
• Train and support local teams to ensure consistent operational excellence and a smooth rollout of updated procedures.
• Monitor compliance at the store level and address deviations in collaboration with market leadership.
  
  

Network Design and Planning

• Develop and optimize the local dark store network to ensure scalability, operational efficiency, and market-specific service quality.
• Conduct feasibility studies and analyze geographic, demographic, and operational data to identify optimal store locations within the market.
• Plan and execute store expansions, relocations, and closures with a focus on local cost-effectiveness and customer satisfaction.
• Partner with local supply chain and logistics teams to ensure the network supports operational and customer experience goals.
  
  

Product Operations & Experimentation

• Own the product operations pipeline within the market, including configurations for new launches, experiments, and system updates.
• Collaborate closely with local product, tech, and operations teams to ensure seamless integration and execution of new initiatives.
• Track and analyze the impact of experiments in the local market and suggest refinements based on performance data.
  
  

What You'll Need

• Proven 3 to 4 years of experience in operations, analytics, or network planning, preferably in retail, logistics, or e-commerce.
• Proficiency in SQL for data analysis and dashboard creation.
• Strong project management skills with a track record of managing multi-market operations.
• Experience in network design, site selection, or operational scaling.
• Excellent written and verbal communication skills, with the ability to train and influence diverse teams.
• Detail-oriented with the ability to identify problems and develop practical solutions.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.