NOC Engineer L1

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Network Operations Centre (NOC) Engineer is a seasoned subject matter expert, responsible for monitoring and maintaining the local IP network as part of the Network Operations Center (NOC).

Key Responsibilities

What you'll be doing

• Primarily responsible for tracking, ownership, resolution, and documentation of all associated customer and organizational backbone issues.
• Monitors the customers’ network, infrastructure, servers, and applications using SNMP monitoring software along with various in-house tools.
• Troubleshoots and resolves routing/physical layer issues for customers, peers and network infrastructure.
• Interfaces with other operation centers for escalation and resolution of issues.
• Responsible for managing vendor tickets related to hardware and software issues.
• Perform. troubleshooting and fault isolation.
• Acts as a technical escalation point, either internally inside the NOC, from customers, or other business areas.
• Oversight of vendor related issues.
• Contributes to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, troubleshooting, etc.
• Performs other duties as assigned by leadership.
  
  

Knowledge And Attributes

• Excellent planning, analytical, troubleshooting and communication skills.
• Strong problem solving, and organizational skills.
• Good knowledge in ITIL framework.
• Experience in working with IT infrastructure monitoring tools.
• Ability to communicate, both internally and externally in an effective, timely, professional, and courteous manner.
• Seasoned background in troubleshooting OSI Layers 1, 2, and 3 etc.
• Seasoned knowledge of routing protocols, including (but not limited to) BGP, IS-IS, MPLS, LDP.
• Ability to make critical decisions in a fast-paced environment.
• Skilful multitasking with the ability to work and lead effectively during high pressure situations.
• Seasoned ability to configure and troubleshoot Cisco and Juniper routers.
• Good knowledge in Windows/Linux servers/VMs monitoring and initial troubleshooting.
• Proven ability to work accurately and have attention to detail.
  
  

Academic Qualifications And Certifications

• Bachelor’s degree or equivalent in Computer Science / Information Technology or related field.
  
  

Required Experience

• Seasoned experience in network operations.
• Seasoned experience in a similar type of role.
• Seasoned experience in IT Infrastructure operations.
  
  

Workplace Type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.