New Business Manager, Operations

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

About Us

Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, Earned Media and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. You will be challenged to push convention and your creativity to find modern ways to drive consumer behavior in today’s socially charged, digital environment.

We are passionate, unconventional, and driven by a desire to do the best work possible. We get results for our clients and have the trophies to prove it. We are tough on work. We are kind to each other. We also laugh a lot ....

The Role

You will be responsible for coordinating and managing the new business process to ensure integration across teams in developing responses to new business requests and RFPs. Together with the Head of Operations, you will be leading all new business efforts to secure new clients and organically grow existing clients.

Key Roles And Responsibilities

• Representing the agency as the first point of contact for prospective clients; understanding their needs and objectives and presenting this back to the senior team.
• Managing and completing detailed prospective Requests for Information (RFIs) and Requests for Procurement (RFP).
• Supporting the refinement and roll-out of the agency new business development process. Managing the lead capture process, qualifying and prioritizing opportunities.
• Tracking agency wins and losses and review performance, conversion rate and costs.
• Building solid relationships with procurement, vendors and distributors, as well as communications teams.
• May be required to shape, manage and train in the new business process.
• Ensuring that there is no conflict of interest in working with a potential client.
• Working with the teams and finance to ensure all budgets are in line with scopes of work and realistic based on market and company knowledge.
• Partnering with the marketing lead on all efforts relating to events, awards and case studies.
• Partnering with the resourcing and senior leadership team on all efforts relating to staffing projects, new wins and existing client remits.
  
  
  

Knowledge & Skills

• At least 7 years’ experience within an agency environment – Middle East experience in a hybrid communications and operations role would be a bonus.
• Advanced written and spoken English, as well as Arabic is necessary.
• Proven business development experience.
• Proficient in all Microsoft Office applications, namely Powerpoint and Excel.
• Excellent analytical, problem-solving, and decision-making skills.
  
  
  

WHAT’S IN IT FOR YOU?

• An opportunity to shape your future and work with some of the smartest and most energetic people in the PR industry, who will nurture, challenge and enable you.
• We offer hybrid work environment where you can work from home 2x in a week.
• Big potential for personal growth, training, and further development of skills
• A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are.
• A huge variety of virtual learning and development resources to support your personal and professional growth.
• If you apply, we will review your fit against the position criteria and feedback to you. If your profile does not meet the criteria, we will retain your profile as an active applicant for future consideration.
  
  
  

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.