Middle East Credit Control Manager

Who We Are

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To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Credit Control Manager works under the wider Commercial Finance function and reports into the Middle East Credit Control Senior Manager to maximize the cash collections opportunities and managing the full invoicing & portals cycle. Importantly you will manage the relationship with clients, MDPs, case teams and wider Finance team members aimed at improving the entire workflow process from invoicing to collections, ultimately ensuring targets are achieved. As a senior member in the KSA Commercial Finance team, you will be responsible for hiring, training, developing, and coaching team members.

YOU’RE GOOD AT

• Managing the end-to-end invoicing cycle, including process documentation, ensuring adherence to SLAs, and tracking key performance indicators (KPIs) to support business decision-making. Responsibilities includes issuing invoices and credit notes, as well as uploading them into client portals.
• Supporting the client portal processes across the entire Middle East business, including documenting workflows, troubleshooting technical issues, and ensuring timely resolution. Actively engaging in problem-solving and creating visibility for key stakeholders through regular updates and reporting.
• Strong expertise in SAP, actively supporting the ongoing rollout of Order-to-Cash (O2C) modules.
• Ensures alignment with key internal functions such as Tax, Audit, and other relevant departments to maintain process integrity and compliance.
• Supporting the monthly cash targets and reporting to management.
• Playing an integral role in business initiatives related to performance improvements. Generates key reports and analysis needed by management to highlight areas for improvement.
• Managing a team responsible for the full invoicing and client portal cycle. This includes setting clear goals, monitoring performance, providing ongoing guidance, and contributing to key business initiatives to drive efficiency and alignment across functions.
• Managing the external client and internal relationships to build trust and resolve client issues. Main communicator on client admin processes to MDP group and other senior stakeholders for entire Middle East business.
• Helping to influence client decision making process and creates material impact on DSO. Strong understanding and knowledge of client portal tools for KSA market.
• Strong communication skills and relationship management across all stakeholders.
  
  

What You'll Bring

• A relevant bachelor's degree / Accounting qualification with minimum 8 years of experience in Credit Control including minimum 2 years in people management role at a professional services firm / multi-national organization.
• Experience with and exposure to government and client payment portal tools, including Etimad and business intelligence tools especially SAP.
• Have a good understanding of integrating SAP and change management.
• Sound analytical and reporting skills combined with excellent communication skills; written and oral.
• Proven ability to work effectively in a global environment with people at all levels, preferably in a professional services organization.
• Ability to support change management initiatives across multiple teams.
• Resourcefulness and strong problem capabilities.
• Ability to work effectively as a leader and exhibits strong people skills.
• Ability to respect all BCG information as personal and confidential.
  
  

Who You'll Work With

You will work in the Credit Control Team and with multiple internal teams including Case Teams, MDPs, Legal, Operations and wider Finance stakeholders to influence decision making and make a positive impact on business performance. You will regularly interact with clients and MDPs as the key escalation point.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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