Marketplace Officer

About Suplift:

Suplift is the leading travel, tourism, and hobbies experiences platform in Saudi Arabia. Suplift offers people with the opportunity to enjoy life more and discover

themselves through fun and cheerful experiences.

Role Overview :

The Marketplace Officer will be responsible for building and managing Suplift’s supply-side ecosystem of experience providers in Saudi Arabia. This is a foundational role where the officer will directly handle acquisition, onboarding, quality assurance, and performance monitoring of providers, with the mandate to establish and grow a dedicated operations team.

Responsibilities :

• Acquisition & Onboarding
• Drive provider acquisition through social media campaigns, events, and outreach.
• Manage the provider landing page funnel and guide new providers through registration.
• Deliver onboarding via the Learning Management System (LMS) and support new providers through setup.
• Quality Assurance
• Verify provider documentation (IDs, licenses, agreements).
• Ensure safety and legality of experience locations.
• Review and approve experience content (descriptions, images, pricing).
• Go-Live Management
• Activate provider accounts and publish listings.
• Ensure providers meet Suplift’s go-live quality standards.
• Monitor initial bookings and performance during the first 30 days.
• Performance Monitoring
• Track provider KPIs: revenue, bookings, availability, customer ratings, cancellations.
• Prepare monthly performance reports.
• Recommend corrective actions for underperforming providers and incentives for high performers.
• Team Development (Future Scope)
• Build and lead a small operations team including Quality Assurance and Customer Support officers.
• Establish internal processes, training, and best practices.
• Support the hiring of a Marketplace Manager as volume scales.
  
  

Key Performance Indicators (KPIs)

• Leads generated per week.
• Conversion rate from leads to active providers.
• Provider onboarding completion rate.
• Average QA approval time.
• Monthly provider retention rate.
• Customer satisfaction ratings.
  
  

Qualifications & Skills

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 3–5 years of experience in marketplace operations, supply management, or vendor relations.
• Strong organizational and project management skills.
• Excellent communication and negotiation abilities.
• Proficiency in CRM systems, LMS platforms, Excel/Google Sheets.
• Fluency in Arabic and English.