Manager| ServiceNow | Application Security | KSA

Manager| Senior Solution Architect | ServiceNow GRC/SecOps

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact
  
  

During your tenure as a Manager you will demonstrate and develop your capabilities in the following areas:

• Lead ServiceNow GRC & SecOps Implementations delivering high standards of technology enablement, including but not limited to Policy and Compliance, Risk Management, Audit, BCM, TPRM, Privacy, VR, and SIR.
• Develop end-to-end ServiceNow GRC and SecOps solution architectures for clients in the Middle East region.
• Collaborate with the client’s Domain architects to ensure that the proposed solutions are aligned with the client's existing architecture, IT landscape, and strategic goals.
• Translate business requirements into functional and non-functional technical requirements.
• Translate complex technical concepts into clear business implications.
• Conduct early discovery sessions with potential clients and contribute to business case development.
• Lead end-to-end bidding process for RFPs related to GRC /SecOps domains from bid qualification to award, including internal quality checks, risk assessments, and board reviews.
• Contribute to commercial estimates by reviewing business cases, project scope, and required effort for bids or opportunities.
• Oversee and mentor a team of ServiceNow BAs, engineers, and testers.
• Lead pre-/post-implementation solution discussions and process workshops with clients.
• Design and develop solutions to automate GRC processes, including integration with third-part regulatory feeds (e.g., UCF) for compliance libraries and third-party IT systems for evidence collection.
• Design and develop solutions to integrate ServiceNow GRC with a third-party CMDB for entity scoping and Business Impact analysis.
• Design and develop solutions to integrate ServiceNow VR with vulnerability scanners.
• Design and develop solutions to integrate ServiceNow SIR with SIEM solutions, threat intel feeds, and the client’s IAM solution.
• Review project deliverables to ensure that they are of the highest standard in terms of quality and value to the client.
• Coordinate among enterprise stakeholders to ensure the solution meets requirements and is delivered within expected timeframes and on budget.
• Establish relationships with client personnel at appropriate levels.
• Remain current on the latest ServiceNow platform features, releases, and roadmap for GRC /SecOps products.
• Lead development of necessary project documentation, e.g., HLD, LLD, and user playbooks.
• Lead business development activities, including proposals, proof-of-concept (POC), client demos, and pursuit management.
• Lead technical and operational support for ServiceNow security solutions post an implementation.
• Support the achievements of the team’s KPI in terms of financial and performance targets.
• Work with team members across the Middle East and other member firms.
  
  

Leadership Capabilities

• Builds own understanding of our purpose and values; explores opportunities for impact.  
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.  
• Understands expectations and demonstrates personal accountability for keeping performance on track.  
• Actively focuses on developing effective communication and relationship-building skills. 
• Understands how their daily work contributes to the priorities of the team and the business. 
  
  

Qualifications

• A recognized university bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. A master’s degree may be preferred.
• 10+ years of technology implementation experience with at least 5 years of experience in the ServiceNow platform with a focus on GRC and SecOps modules.
• Experience working with any of the Big 4 or other technology consulting firms is preferable, but not essential.
• Proven track record in solution architecture and design within the cybersecurity and compliance domains
• Experience in leading technical teams and projects related to IRM, BCM, and security operations.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist for GRC and SecOps.
• Additional certifications in cybersecurity (e.g., CISSP, CISM) or ITIL may be advantageous.
• Proficiency in ServiceNow development, including scripting, workflows, and integrations specific to GRC and SecOps.
• Strong understanding of cybersecurity principles and risk management frameworks.
• Knowledge of web technologies (HTML, CSS, JavaScript) and database management.
• Demonstrates integrity, values, principles, and work ethic.