Manager, Project Delivery & Enablement (746)

Job Title: Manager, Project Delivery & Enablement

• JOB PURPOSE:
  
  

Monitor and support the successful delivery of initiatives across the Shared Services & Solutions Center (SS&SC) by tracking project status, risks, and milestones. The manager will also facilitate the execution of high-priority initiatives, escalate critical issues, and ensure timely and transparent reporting of progress and outcomes to the CSSO.

• KEY ACCOUNTABILITIES :
  
  

Generic Accountabilities

Leadership

• Lead and manage team members to achieve departmental objectives, fostering a culture of collaboration, accountability, and continuous improvement.
• Provide mentorship and guidance to staff, promoting professional development and ensuring effective performance management within the team.
  
  

Strategy & Planning

• Contribute to the development and execution of departmental strategies that align with the organization's overall goals, ensuring that initiatives are effectively implemented and monitored.
• Analyze performance metrics and operational data to inform decision-making and support strategic planning efforts within the team or department.
  
  

Policies, Systems, and Procedures

• Implement and maintain organizational policies, systems, and procedures to ensure efficient operations and compliance with regulatory standards and best practices.
  
  

Regularly review and assess existing processes, recommending improvements to enhance productivity, effectiveness, and adherence to organizational policies.

Job Specific Accountabilities

Initiative Tracking & Oversight

• Track and monitor the implementation of SS&SC initiatives through centralized dashboards and performance trackers.
• Ensure accurate, timely updates on initiative progress, delays, and key milestones.
• Support the selection, oversight, and delivery of High Priority Projects (HPPs) and strategic initiatives under the CSSO’s mandate.
• Provide delivery assurance and flag execution gaps requiring intervention.
  
  

Risk & Issue Escalation Management

• Maintain the Issues & Risks Escalation Log and coordinate with the Head of EBMO to escalate high-priority challenges.
• Follow up on resolution plans and ensure risks are mitigated in alignment with governance standards.
  
  

Federation Integration & Executive Reporting

• Track federation integration milestones and coordinate readiness reporting in partnership with business planning and functional leads.
• Support the preparation of performance summaries, executive dashboards, and CSSO update decks related to initiative delivery.
• Ensure accurate representation of initiative status and impact for leadership decision-making.
• Monitor alignment with strategic timelines and transition plans.
  
  

Knowledge Capture & Process Optimization

• Maintain a structured lessons learned tracker and identify recurring themes to support future process improvements.
• Integrate delivery feedback into project planning cycles and execution frameworks.
  
  

Other Accountabilities

Perform additional duties and responsibilities within the function’s mandate as assigned by leadership to meet evolving business needs and support organizational objectives