Manager, IT Programs & Projects (830)

Job Purpose

Responsible for managing IT programs and projects across SOPC and federations, ensuring the effective delivery of non–business-as-usual initiatives. The role applies Agile methodologies, including Scrum or Kanban frameworks, to enable iterative delivery, strong stakeholder collaboration, and alignment with SOPC’s Digital Strategy. The manager focuses on driving cross-entity coordination, timely execution, and structured project governance, while minimizing disruption to day-to-day IT operations and ensuring smooth transition of completed initiatives into the operational environment.

Job Specific Accountabilities

IT Programs & Project Management

• Manage the planning and execution of IT programs and projects' day-to-day activities across SOPC and federations, ensuring alignment with strategic priorities.
• Apply Agile methodologies (Scrum, Kanban) to drive iterative delivery, adaptive planning, and continuous improvement.
• Establish project governance standards, documentation practices, and reporting mechanisms.
  
  

Federation Coordination

• Act as a point of contact for federations and internal functions on IT initiatives, ensuring needs are captured and addressed.
• Facilitate collaboration across IT, federations, and external vendors to ensure smooth delivery of cross-entity initiatives.
• Provide regular project updates, dashboards, and progress reports to the Director of Digital Operations.
  
  

Project Performance & Risk Management

• Monitor progress of initiatives against agreed milestones, budgets, and KPIs to ensure timely and cost-effective delivery.
• Use Agile performance metrics alongside traditional measures to track progress and identify improvement opportunities.
• Identify risks, dependencies, and bottlenecks in IT project execution, and implement mitigation strategies proactively.
• Ensure lessons learned from completed IT projects and programs are documented and embedded in future delivery.
  
  

IT Operations Management

• Coordinate closely with IT Service Desk to ensure new initiatives transition smoothly into business-as-usual support models.
• Minimize disruption to ongoing IT operations by balancing project demands with operational workload.
• Ensure technical handovers, knowledge transfer, and system readiness before project closure.