Learning & Development Supervisor

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.

Job Description

• Networking and building relationships with managers, trainers and colleagues within the Hotel to better understand and respond to different needs.
• Ensure clear, timely and influential L&D communication is carried out across the hotel.
• Representing Fairmont T&C department on various occasions at internal H&S, HACCP, Green Globe, Sirius, Talent Management, and other meetings.
• Work and build relationships with external suppliers to maximize collaboration and effectiveness of learning provided
• Manages and co-ordinates Management Trainees and Interns when applicable.
• Ensures team standards are consistent in the “Train and Develop Colleagues” Process and “Assess Colleague Competence and Performance” Process
• Manage internal and external Learning and Development communication
• Responsible for learning attendance reports
• Responsible for L&D sessions logistics and preparations in terms of stationery and venues plus nominations and follow with F&B items
• Design and develop training materials and courses that are consistent with other Accor hotels training programs with related feedback inputs
• Deliver Trainer development programs to develop, assess and certify new departmental trainers
• Provide learning opportunities for L&D team members to grow their abilities and unleash their talent and potential.
• Facilitate and coach departmental trainers and cross trainees or OJT.
• Conduct departmental training reviews where required.
• Ensures that all Accor Hotels training tools applicable in KSA are implemented.
• Monitors the timely tracking and submission of all Performance Reviews and records all training needs of the colleagues and ensure quality feedback sessions and its timely delivery.
• Handles the Business Excellence requirements of the hotel
• Launching digitalization in L&D cycle.
• Other related duties may assign upon demand.
  
  

Qualifications

• At least 2 years of working experience in a similar role in a five-star hotel environment.
• High task achievement & delivery of training
• Excellent facilitation and presentation skills
• Communication and Listening Skills
• Ability to design Training Programs
• Preferably English and Arabic Language is preferred
• Aptitude for statistical analysis including the use of statistical software.
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent interpersonal, communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
  
  

Additional Information

Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS