L2 Network Security Engineer

Job Description

L2 Network Security Engineer – Network Security Device Support

Job Summary

The L2 Network Security Engineer is responsible for the day-to-day operational support, monitoring, and maintenance of various network security technologies, including:

• SSL Inspection (Gigamon)
• Virtual Private Network (Palo Alto, F5)
• Web Proxy (ForcePoint)
• Firewalls (Palo Alto, Cisco, Fortinet)
• DDoS Protection (Arbor)
• Advanced Threat Protection (FireEye NX)
• Intrusion Prevention Systems (Cisco, Trilex)
• Email Security (Cisco Iron Port, FireEye EX, ForcePoint ESG, Trend Micro Scan-Mail)
  
  

The L2 engineer handles standard troubleshooting and configuration tasks while ensuring smooth operational performance and escalating complex issues to the L3 team.

Key Responsibilities

• Operational Support & Monitoring:
• Monitor and maintain the health and performance of all network security technologies.
• Respond promptly to alerts and incidents across SSL Inspection, VPN, Web Proxy, Firewall, DDoS, Advanced Threat Protection, Intrusion Prevention, and Email Security systems.
• Issue Diagnosis & Escalation:
• Diagnose and resolve routine technical issues related to configuration, connectivity, and performance.
• Escalate complex or unresolved issues to the L3 Network Security Engineer with thorough documentation.
• Routine Configuration & Maintenance:
• Assist with configuration changes, firmware updates, and scheduled maintenance tasks.
• Maintain accurate documentation of device configurations, standard operating procedures, and incident logs.
• Incident Management & Reporting:
• Provide initial incident analysis and support during security events.
• Document incident details and assist in generating reports for root cause analysis and process improvement.
• Collaboration & Communication:
• Work closely with IT, network, and security teams to ensure operational stability and rapid issue resolution.
• Communicate status updates and coordinate with L3 support for escalated incidents.
  
  

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3–5 years of experience in network security operations with hands-on experience in managing and troubleshooting multiple security technologies.
• Familiarity with SSL Inspection (Gigamon), VPN (Palo Alto, F5), Web Proxy (ForcePoint), Firewalls (Palo Alto, Cisco, Fortinet), DDoS Protection (Arbor), Advanced Threat Protection (FireEye NX), Intrusion Prevention Systems (Cisco, Trilex), and Email Security (Cisco Iron Port, FireEye EX, ForcePoint ESG, Trend Micro Scan-Mail).
• Strong troubleshooting and analytical skills with the ability to work effectively under pressure.
• Excellent verbal and written communication skills.
  
  

Desired Skills & Certifications

• Industry certifications such as CompTIA Security+, CCNA Security, or vendor-specific credentials.
• Experience with ITIL processes and incident management practices.
• Proficiency in documentation and reporting best practices.
  
  

Working Conditions

• Full-time role with standard operational hours and potential on-call responsibilities during critical incidents.
• Collaborative team environment, working closely with L3 engineers and cross-functional IT/security teams.
• Opportunities for career growth and professional development in advanced network security technologies.
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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