KH Landside Operation Executive

Who We Are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Job Summary

• Expedite full processes of Landside Transportation, Customs Clearance Activities & Cross Border Business, to ensure that shipments are arranged and delivered on time as customers’ expectations
• Coordinate with all related parties/ stakeholders to ensure smooth operations and problem solving on timely manner.
• Deliver services performance & customers’ KPIs, proactively initiate preventive and corrective action plans for further improvement.
• Be responsible for job costing, following-up billing and payment in timely manner
• Languages: Efficient both of Chinese & English (Speaking & Writing)
  
  

Responsibilities:

• Expedite daily operations of Landside Transportation, Customs Clearance Activities & Cross Border Business assigned accounts
• Proper co-ordination with Customers, and all involved stakeholders of Customer Experience, Commercial, Product, Procurement for smooth operation planning and execution and/to arrange services on scheduled, for timely collection and dispatch of shipments.
• Proactively attend all the inquiries from Customers and Customer Service teams, well communication with related parties in case of exceptions.
• Prepare SOPs & IOPs in collaboration with Customer, Sale, Procurement, Implementation and Products and 3PL providers
• Experiencing of using various operational systems.
• Take ownership of the issues and perform problem resolution.
• Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.
• Drive operational excellence through KPI measurement and analysis.
• Able to work independently with the limit supervision from higher level.
• Enhance productivity & performance with initiatives in operation.
• Actively contribute initiatives to support process improvements, payment process with cost-saving requirement.
• Take every opportunity to expand on services level agreement of solution design and new business on boarding and development by continuous improvement mindset.
• Carry out ad-hoc tasks assigned by Team Leader/ Manager
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].