Key Account Manager

Essential Job Functions

• Tactical retention responsibilities for assigned accounts include:
• Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
• Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
• Penetrate organizational structure and develop relationship beyond main points of contact
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Set up internal reports to monitor our performance in meeting critical milestones
• Immediately communicate any issues or exceptions to Operations
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution minimum
• Engage Sales and Operations to participate in client meetings, presentations, and business reviews
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Update status of progress on business opportunities
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered to

Strategic Responsibilities

• Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
• Continuously pursue and implement more efficiency and cost reduction measures
• Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

• • Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions
  • Other duties as assigned

Physical Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Requires travel

Other Skills & Abilities

• Excellent organizational skills
• Excellent written and verbal skills, including presentation skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands

Education & Experience

• Minimum two years’ experience in the industry, or a related service industry
• Minimum one-year operational experience in the service(s) the account utilizes
• Good analytical and program management skills; ability to define, develop and document business processes and procedures

Certifications & Licences

• Professional certification may be required in some areas

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience

• 2 year(s): Minimum two years’ experience in the industry, or a related service industry
• 2 year(s): Minimum two -year operational experience in the service(s) the account utilizes
• 3 year(s): Good analytical and program management skills; ability to define, develop and document business processes and procedures

Education

• High School or better

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Growth opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation