IT Technical Support
IT Pillars
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
We’re looking for a skilled Technical Support Specialist to be the first line of support for client inquiries and technical issues. In this role, you’ll troubleshoot and resolve problems, document solutions, and collaborate with internal teams to ensure excellent service delivery.
Key Responsibilities:
- Respond to client support tickets and provide accurate, timely solutions.
- Troubleshoot and resolve technical issues remotely.
- Collaborate with internal teams to resolve complex problems.
- Train users on new system features and updates.
- Document support activities and maintain solution records.
Qualifications:
- 2–5 years in technical support, preferably in ITSM or ITIL environments.
- Strong troubleshooting and communication skills.
- Experience with ITSM tools (e.g., ManageEngine ServiceDesk Plus).
- Knowledge of IT infrastructure (domains, servers, networks, etc.).
- Customer-oriented with high attention to detail.
- Certifications like CompTIA or Microsoft are a plus.
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