IT Support

Major Responsibilities:

• Mobilization – Imaging and provision of Alraedah computers, mobile phones and 2FA.
• Deskside Help – Help users tie to the network, printers, file server, and resolve any technical issues.
• Requirement to relocate and help remote site/users as needed.
• Manage IT assets in ITSM and IT stockrooms
• Response to user tickets on time based on SLA’s
• Set-up of network printers & scanners
• Work with IT network engineer.
• Network deployment support.
• Manage users & Manage access.
• Deployment of Teams voice endpoints, and help for conference calls
• Support of DLP, EDR and other systems deployment to end users.
• Development of IT help guides and user training.
• Support with IT procurement.

Qualifications:

• Bachelor's degree in computer science or related field.

Experience:

• Experience of at least one year and no more than three years, preferably in the financial sector.

Skills:

• Working within SAMA regulation is a plus.
• Extensive familiarity with Windows operating systems, Office 365
• Working knowledge of security software options and functionality preferred
• ITIL certification or related certification is a plus
• Superb problem-solving and analytical abilities.
• Excellent time management and organizational skills.