IT Services Engineer

Job Title: IT Services Engineer

Location: Jeddah

Join the SMART Technology Solutions Crew!

At Smart Technology Solutions, we’re not just offering a job — we’re offering a journey of learning, growth, and fun! With HQ in Jeddah and branches in Riyadh and Africa, we support businesses across the MENA region with cutting-edge IT solutions. Most of our leaders started as juniors, so get ready for a workplace that prioritizes growth, innovation, and great coffee!

If you’re passionate about IT infrastructure, love solving technical puzzles, and enjoy delivering WOW service to clients, this is your moment to shine!

What’s in Store for You?

Microsoft 365 Wizardry

• Manage email environments like a pro: user setup, configurations, and troubleshooting.
• Implement and maintain top-notch security protocols to protect data and ensure compliance.

Endpoint Management Superpowers

• Configure, deploy, and secure devices using Microsoft Intune.
• Ensure endpoints stay compliant with company standards.

Firewall Mastery

• Configure and manage FortiGate and Sophos firewalls to keep networks safe.
• Conduct regular audits to address vulnerabilities.

Server & Active Directory Management

• Manage domain controllers, Active Directory, and file-sharing services.
• Keep servers updated and performing like rockstars.

Network Ninja Skills

• Configure and maintain advanced network and wireless solutions.
• Troubleshoot connectivity issues like a pro.

VoIP Expertise

• Set up, troubleshoot, and support VoIP systems to ensure crystal-clear communication.
• Work with VoIP providers to deliver top-notch solutions.

Qualifications You’ll Bring to the Table:

Experience: 4+ years in IT infrastructure, preferably within an MSP environment.

Skills That Shine:

• Strong knowledge of Microsoft 365, Intune, and Active Directory.
• Expertise in FortiGate and Sophos firewalls.
• Proficient in server and network management.
• Familiarity with VoIP systems and protocols.
• Certificates (Pick 2 or more!):
• Microsoft Endpoint Administrator, Microsoft 365 Administrator, Microsoft Azure Administrator, or MCSE 2016
• CCNA or Network+
• NSE4 or equivalent

What’s Special About SMART?

Respect for Islamic Values & Culture: We foster a respectful and inclusive environment where everyone thrives.

Diversity & Innovation: Your unique perspective is celebrated here!

Team Spirit: Collaboration and harmony drive our success.

Perks & Benefits You’ll Love:

Cool Workspaces: Enjoy inspiring offices with a stocked kitchen and collaborative vibes.

Continuous Learning: Annual education budget + Udemy Business access for nonstop growth!

Flexibility: 3 days of Work from Home per month.

Day 1 Equipment: Everything you need to hit the ground running!

Our Core Values:

• Deliver WOW Through Service
• Embrace and Drive Change
• Create Fun and a Little Weirdness
• Be Adventurous, Creative, and Open-Minded
• Pursue Growth and Learning
• Build Open and Honest Relationships with Human Communication
• Build a Positive Team and Family Spirit
• Do More With Less
• Be Passionate and Determined
• Be Humble

Ready to Join the SMART Crew?

We’re as diverse as an Eid celebration! If you’re ready to take your IT skills to the next level and grow with a passionate team, apply today, and let’s create a smarter, more exciting digital world together!