IT Business Analysis Supervisor

Zakat, Tax and Customs Authority


Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Purpose of Job

Jobholders at this level may be regarded as a source of expertise and are responsible for developing frameworks, policies and operational plans. They also analyze complex issues, understand business needs, bring together multiple concepts and translate them into tangible actions and support to enhance performance of the function.

Job Responsibilities


  • Communicate and collaborate with departments and end users, build mutual relationships, and facilitate the cooperation and the flow of information
  • Interact with business users on regular basis, capture and analyze requirements for new business solutions or enhancements received across the business to assess priorities, and coordinate demand planning activities
  • Consolidate all interpreted analysis and results, provide input to IT Planning and Support and IT Enterprise Architecture, and accordingly highlight requirements that are deemed strategic and major in nature
  • Gather Business Requirements Documents (BRDs), conduct deep review and analysis, align with functional needs to ensure proper understanding and documentation, and circulate the BRDs for reviews by end users and key stakeholders in order to facilitate approval and sign-off
  • Receive and analyse IT systems change requests, provide recommendations for Senior team on the implementation of accepted requests and translate business requirements into technical specifications; or formulate appropriate responses on rejected requests
  • Assess IT projects (e.g. Business Value, Risk) in collaboration with IT Planning and Management, recommend initiatives to optimize and rationalize the IT spending and the utilization of IT resources, and accordingly develop the definition and prioritization of the projects’ portfolio
  • Interviewing business users to understand the As-Is detailed workflows of ZATCA activities, understand their business needs, interpret and analyze all data, and accordingly suggest improvements or process modifications
  • Collect business requirements of ZATCA new services and change requests, assess the requests, and provide needed inputs to relevant functions to develop the new / updated business processes
  • Observe the introduction of new technologies and solutions at ZATCA, evaluate the performance business processes to ensure alignment with IT systems and business requirements, and recommend needed adjustments and improvements to the developed business processes
  • Support in the documentation of new services, solutions, and technologies, contribute in the preparation of user manuals and training material and contribute in conducting training to ZATCA’s employees to improve their knowledge
  • Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  • Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
  • Escalate complex problems to the relevant person to ensure cases are closed
  • Perform other duties as requested
  • Train junior staff on the different job activities to ensure transfer of know-how
  • Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
  • Support junior staff or direct reports in order to execute their duties according to set policies and processes


Job Details

Communication and Contacs

Education


  • Bachelor’s degree in Computer Science, Information Technology, or equivalent is required
  • Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred


Experience

An minimum of 5 years of relevant experience.

Competencies

Collaboration and Communication - Developing

Solutions Requirements Planning and Articulation - Advanced

Professionalism - Proficient

Project Management - Proficient

IT Compliance - Proficient

IT Change Management - Proficient

Results Oriented - Proficient

Business Solutions Testing and Quality Control - Advanced

Customer Focus - Proficient

Enablement of Change and Innovation - Developing

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Marketing Manager

Rize | رايز, Riyadh
12 hours ago
Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers,...

Senior Procurement Manager

Mace, Riyadh
1 day ago
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.The ProjectThis is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major...

Contracts and Transaction Services Manager

Soudah Development, Riyadh
1 day ago
Job DescriptionTo ensure SDC’s legal interests and rights are adequately protected through contractual, corporate, and commercial processes and take responsibility for managing SDC documents while incorporating contract management and administration best practices to enhance performance.ResponsibilitiesContract PreparationEnsure SDC’s legal interests and rights are adequately protected through contractual, corporate, and commercial processes.Work closely with the Procurement department in the development of both...