Installments and Bank Guarantees Specialist

Purpose of Job

Jobholders at this level carry out specific tasks independently but are subject to close supervision. They contribute to the completion of required simple operational tasks, they gather requested information from databases and ensure proper filing and storage of bank guarantees within approved policies, procedures, criteria, and guidelines. They research, collect and analyze information, draft reports and documents, participate in specific meetings and develop their own professional expertise.

Job Responsibilities

Planning

• Keep abreast of debt management policies, processes and standard operating procedures to integrate new implications and updates in relevant systems and safeguard the timely execution of operations
• Develop manuals for indexing and tagging clients’ documents and guarantees to track archived material stored in both digital and physical formats and develop recommendations for converting material into digital format
• Develop and apply quality controls to maintain documentation of transactions and clients’ records in an accurate and efficient manner and ensure proper filing and archiving in accordance with safekeeping and retention practices
  
  
  

Operations

• Receive, categorize and prioritize approved clients’ requests, verify attached documents and approved amount and escalate identified discrepancies for decision making
• Review installment schedules received from internal stakeholders pertaining to traders, taxpayers and AEOs and accurately record value dates and amounts to avoid financial loss resulting from input errors
• Consolidate and classify bank guarantees by operation type (registrar, renewal, liquidation, etc.) for government, taxpayers, and traders and execute transactions on related systems accordingly
• Follow up on approved account decisions (deferrals, transfers, suspensions, unfreezing accounts, seizure, etc.) to conduct related operations in line with applicable policies, procedures and standards
• Oversee all local/foreign monetary transfers related to account settlement activities and ensure they are conducted in accordance with agreements
• Handle non-matching transactions and liaise with concerned internal and external entities for the establishment of effective corrective actions
• Ensure implementation of proactive risk controls, loss prevention programs throughout all the unit in order to maintain operational integrity and reduce operational losses
• Maintain accuracy of client/member database and ensure that modification transactions are properly recorded according to related policies to allow smooth process of transactions
  
  
  

Reporting and Support

• Develop reports and statistics on guarantees and account transactions (types, segments, category, etc.) to unlock patterns and facilitate decision making in debt management decisions
• Communicate with ZATCA’s internal departments to provide assistance and information related to installments and bank guarantees operations
  
  
  

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
  
  
  

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  
  

Job Details

Communication and Contacs

Education

Bachelor’s degree Business Administration or equivalent is required

Experience

1 year of relevant experience

Competencies

Negotiation and Influence - Developing

Collection Planning and Assessment - Developing

Communication - Developing

Professionalism - Developing

Fact Based Recommendations - Developing

Results Oriented - Developing

Customer Focus - Developing

Quality Management - Developing

Collection Techniques - Developing

Change Enabler - Developing