Import of Records (IOR)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall, Role Purpose

Ensure to satisfy the customer’s needs and work effectively within a team to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole

Your Tasks:

• Opening and following up SPARK request & network files, for import & export shipments without documentation
• Monitor DCE /CCCT on daily basis to verify IOR shipments
• Verify or reject customer’s IOR on a particular application
• Ensure to update all traces and networks daily
• Ensure to link customer’s IOR number for all listed shipments daily in DCE
• Build sustainable relationships of trust through open and interactive communication though callback activities and outbound calls
• Obtain appropriate documents from customer / origin for smooth clearance
• Answer incoming calls and resolve customer’s queries as they arise
• Ensure that all paperwork provided to gateway is correct and duties are billed to the correct consignee
• Identify and assess customers’ needs to achieve satisfaction
• Follow NTP procedures, guidelines and policies
• Handle changes in Saudi customs policies and act upon
• Handle all trace enquires in accordance with service standard and process
• Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
• Respond to customer queries regarding information on clearance, customs requirements etc.
• Internal Frequency Reason
  
  
  

IOR Supervisor Daily KPI’s – IOR Track & Trace issues

Gateway / OPS Daily Ensure smooth clearance, regular monitor GTW HIC bond

CS Director Ad hoc Special shipment clearance

Air Operations Supervisor Ad hoc Speed up clearance

• External
  
  
  

Customer Daily Obtain paperwork/IOR for clearance & to update shipment status

BAH HUB Daily Held shipment. etc., shipment held in bond

DHL Network Daily Opening trace file using SPARK, for shipments without docs/NCI

YOUR PROFILE:

• High School (Diploma and above is preferable)
• Fluent Arabic / English language, written and spoken.
• Positive Attitude
• Team player
• Customer oriented
• Good knowledge of MS Office
• Following Procedures
• Teamwork
• Product Knowledge
• Time management
• Adaptability
• Flexibility
• Ability to multi-task, prioritize and manage time effectively
• Strong written and verbal communication skills are essential
• Attention to detail
• Be an effective team player with ability to work under own initiative
• Previous experience as a customer service representative is preferable.
  
  
  

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.
  
  
  

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!