Hire Desk Supervisor

Job Summary: The HireDesk Supervisor will oversee the daily operations of the HireDesk, ensuring efficient coordination of equipment rental transactions, customer service, and operational support. The role requires a detail-oriented professional with strong leadership skills to manage the hire process, maintain system accuracy, and support the sales and operations teams.

Key Responsibilities:

• Supervise the HireDesk team to ensure timely and accurate processing of rental contracts, extensions, and off-hires.
• Monitor and manage equipment availability in coordination with operations and logistics teams.
• Ensure all rental agreements are processed in the ERP system, maintaining accurate data and documentation.
• Review and approve rental quotations, ensuring correct pricing, contract terms, and compliance with company policies.
• Coordinate with the Sales team to support customer inquiries, contract modifications, and account management.
• Ensure proper billing and invoicing processes are followed, minimizing discrepancies and delays.
• Oversee customer credit approvals in coordination with the finance department.
• Assist in resolving customer disputes related to contracts, pricing, or rental terms.
• Provide training and guidance to the HireDesk staff, ensuring high performance and compliance with company standards.
• Generate and analyze rental reports, tracking utilization, revenue, and market trends.

Requirements:

• Prior supervisory experience in a similar role is preferred.
• Minimum 5 years of experience in supervisory role in equipment rental, hire desk, or operations.
• Strong knowledge of rental processes, contract management, and ERP systems.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).