Head of SL BOS CU KSA

About This Opportunity

Ericsson is seeking a highly experienced and strategic Head of Solution Line (SL) – BOS (Business and Operations Support Systems) for Customer Unit (CU) KSA (Saudi Arabia) to lead presales and delivery engagements for the CU.

In this role, you will be the primary partner for the CU, overseeing all BSS/OSS and MSIT/ADM solutioning and delivery activities. You will ensure excellence in delivery, adherence to best practices, quality mandates, profitability targets, and customer satisfaction. You will work closely with CU CSS (Cloud Software and Services) Heads, Service Delivery teams, and CSS Operations, acting as the single point of contact for the SL BOS in CU KSA.

You will orchestrate the fulfilment and delivery of all projects in line with the delivery model, scale, and skills within Delivery Excellence and Service Delivery Units (SDU), ensuring full adherence to Ericsson’s processes, tools, and methods.

This position reports to the Head of SL BOS for EMEA and is part of the EMEA BOS and CU CSS leadership teams. The role is open with final location determined within the CU KSA responsibility and EMEA.

What You Will Do:

• Lead Program Directors, Project Managers, Lead Solution Architects, System Integrators, Software Developers, and ADM/Operations Engineers focused on CU presales and delivery.
• Serve as the single point of contact/escalation for all BOS presales and delivery matters within the CU.
• Ensure full accountability for solutioning quality and delivery excellence across BOS opportunities, programs, and projects.
• Oversee project governance, ensuring adherence to tools, processes, methods, and quality mandates, including:
• Delivery model compliance, asset usage optimization, FAS & PCODE reporting, change control, L0–L3 governance, cost of poor quality tracking, project delays/issues, lessons learned, and knowledge reuse.
• Drive on-time, on-budget, and high-quality delivery, ensuring scope, cost, quality, and automation objectives are met.
• Manage financial and resource planning, including quarterly/yearly forecasts, demand/fulfillment alignment, and financial landing in coordination with CU CSS.
• Review and approve solution artifacts during presales to ensure compliance with solutioning guidelines, cost benchmarks, and delivery model standards.
• Monitor market dynamics, competitor positioning, and customer needs to influence solution roadmaps and portfolio relevance.
• Ensure Live Node Activity (LNA) adherence, quality mandates, closure of project CSRs, and timely delivery of CPEs with accountability for customer satisfaction.
• Collaborate with delivery excellence teams and BOS solution areas to resolve technical issues, enhance solutioning quality, and support large-scale program delivery.
• Drive proactive farming and installed base monetization, defining value propositions and maximizing customer lifetime value.
• Champion compliance and the application of Detailed Application Guidelines (DAG).
• Set individual performance and development goals for team members; monitor progress and implement performance improvement plans as needed.
• Serve as Cost Centre Owner, accountable for utilization, billability, and over-absorption targets.
• Foster a knowledge-sharing culture, build reusable delivery assets, and drive innovation.
• Promote a “one team” culture across presales, solutioning, delivery planning, and strategic initiatives.
• Act as a role model for Ericsson’s values and leadership principles, demonstrating integrity, collaboration, and excellence.
  
  

What You Will Bring:

• 10–15+ years of experience in telecom project management, presales, systems integration, and delivery leadership.
• University degree in Engineering/ICT; MBA or advanced degree is a plus.
• Proven experience leading senior teams and leaders across matrixed, multicultural environments, including Program Directors, Project Managers, Solution Architects, and Delivery Managers.
• Strong track record in BOS portfolio presales, delivery, and managing multiple large-scale programs/projects.
• Hands-on Program Director experience with successful transformation deliveries.
• Deep knowledge of SDLC methodologies, Agile practices, and governance streams.
• Strong presentation, communication, and collaboration skills; fluent in English.
• Broad technical and business understanding in the BOS domain.
• Strong problem-solving, creative thinking, and consultative customer engagement skills.
• Sound financial understanding and experience managing budgets and forecasts.
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Jeddah

Req ID: 772498