Head of Delivery Domain Hub Middle East

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About this opportunity

We are excited to announce the opportunity to join Ericsson as Head of Delivery Domain Hub Middle East. In this strategic role, you will lead and support our service delivery and sales initiatives across the Middle East, ensuring operational excellence, competence readiness, and alignment with Ericsson’s delivery models, tools, and strategies. You will be accountable for both internal and external delivery resources (including ARPs/ASPs), promoting our corporate values, ethics, and leadership culture to achieve high performance and customer satisfaction.

What you will do

• Lead an organization focused on service excellence for CDU, collaborating closely with Competence Domain and SAN teams.
• Secure competence readiness for Service Line offerings and ensure timely release and rollout of deliverables.
• Define and optimize delivery models, success factors, resource mix, and right-shoring strategies.
• Drive industrialization and automation initiatives across the services portfolio.
• Shape serviceability requirements for the CDU portfolio and identify new service opportunities.
• Lead pre-sales and scoping activities to ensure project success and delivery excellence.
• Track key projects proactively, intervening when necessary to secure outcomes.
• Build and develop talent pipelines to ensure sustained competence within the organization.
• Foster clarity, collaboration, and accountability across teams.
• Build and maintain strong relationships with key stakeholders across CUs and customer organizations.

You will bring

• Deep understanding of Service Line Build Solution, software, and services portfolio, with insights into how ML/AI drive business value in operations and optimization.
• Strong techno-commercial acumen and ability to prioritize investments with high ROI potential.
• Proven success in managing diverse solution portfolios with strong P&L results.
• Strategic mindset and analytical skills to assess organizational performance and drive continuous improvement.
• Excellent stakeholder management and communication skills, with the ability to influence decisions and motivate change.
• Strong customer engagement experience, comfortable interacting at C-suite level.
• Solid understanding of Ericsson’s product management, development, and delivery processes.
• Demonstrated success in building, evolving, and retaining high-performing, diverse teams.

Experience

• 7+ years in leadership positions within the telecom or ICT industry.
• Experience navigating complex stakeholder environments.
• Deep understanding of operator business models and technical solution development.
• Proven ability to engage senior stakeholders and C-level executives.

Leadership experience

• Promote Ericsson’s culture and prioritize team well-being, ensuring lower attrition rates than industry benchmarks.
• Lead a distributed, multicultural, and matrix organization with inclusive leadership.
• Act with integrity and champion Ericsson’s “On the Move” culture.
• Attract, develop, and retain top talent through a purpose-driven and high-performance culture.
• Collaborate effectively across the Ericsson ecosystem—internally across Market Areas and externally with partners and customers.
• Ensure full compliance with ethics and governance standards across operations.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh

Req ID: 775732