Head Barista

Job Summary

The Head Barista is responsible for leading, training, and supervising baristas across multiple café branches to ensure consistent service quality, product excellence, and adherence to brand standards. This role oversees the daily coffee operations in all five cafés, supports barista performance, ensures hygiene compliance, and contributes to continuous product improvement and customer satisfaction.

Key Responsibilities

Operational Supervision:

• Oversee day-to-day barista operations across all cafés.
• Ensure each café adheres to company SOPs for beverage preparation, cleanliness, and service standards.
• Conduct regular branch visits to monitor consistency and quality.
• Coordinate barista scheduling to ensure sufficient coverage and efficient operations.
  
  

Staff Management & Training

• Lead and mentor a team of baristas, ensuring high morale and professional growth.
• Conduct regular training sessions on coffee preparation, customer service, and hygiene.
• Support the recruitment and onboarding of new baristas.
• Evaluate barista performance and provide constructive feedback.
  
  

Quality Control

• Maintain consistent quality and presentation of all coffee and beverage products.
• Ensure proper maintenance and calibration of all coffee machines and equipment.
• Conduct regular taste checks and audits across branches.
  
  

Inventory & Supplies

• Monitor stock levels of coffee beans, milk, syrups, and other barista supplies at each branch.
• Coordinate with the procurement team for timely replenishment.
• Prevent wastage and ensure cost-effective usage of ingredients.
  
  

Customer Experience

• Handle escalated customer feedback or complaints related to beverages or barista service.
• Promote a welcoming and friendly environment for all café guests.
• Assist in introducing new beverages and seasonal specials.
  
  

Reporting & Coordination

• Prepare weekly reports on beverage sales, customer feedback, staff issues, and inventory.
• Coordinate with the Café Operations Manager and other departments as needed.
• Implement company promotions and marketing activities related to beverages.
  
  

Qualifications

• High School Diploma or equivalent; a hospitality or F&B certification is a plus.
• Minimum 3–5 years of experience as a senior barista or head barista, preferably with supervisory experience.
• Experience in multi-branch café supervision is highly preferred.
  
  

Skills & Competencies

• Expert knowledge of coffee types, brewing methods, and latte art.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and quality.
• Ability to manage time efficiently across multiple locations.
• Strong understanding of hygiene and food safety standards.
  
  

Languages

• English (required)
• Arabic (preferred)
  
  

Working Conditions

• Must be flexible to travel between all five café branches.
• Ability to work shifts, weekends, and holidays as needed.