Guest Relations Agent (For Saudis Only)

Job Description: Guest Relations Agent

Location: Mansard Hotel Riyadh

• Primary Focus:
• Focus on technical expertise and individual contribution (not management)
• Mission: The Guest Relations Agent supports the department’s goals by delivering personalized, high-quality guest services. This role requires ownership of tasks, teamwork, and representing the company’s culture and values. All duties follow company policies and local regulations.
  
  

Key activities:

• Provide excellent guest service and promptly resolve inquiries.
• Ensure smooth department operations meeting company standards.
• Collaborate with other departments to enhance the guest experience.
  
  

Expected results:

• High guest satisfaction and loyalty.
• Efficient and professional department performance.
• Strong brand representation and policy compliance.
• Key Responsibilities:
• Support daily operations of Guest Relations to ensure exceptional guest experiences (25%).
• Take ownership of assigned tasks, ensuring timely and professional completion (15%).
• Work closely with team members to address guest needs and solve problems (20%).
• Assist in achieving department goals and implementing strategies (10%).
• Continuously improve skills and knowledge aligned with company values (10%).
• Collaborate with management to maintain inventory and meet targets (10%).
• Build effective relationships with stakeholders and promote company culture (5%).
• Ensure compliance with relevant laws and audit requirements (5%).
• Skills & Competencies:
• Experience in guest relations
• Adaptable and proactive
• Passionate about hospitality
• Strong communication and problem-solving skills
• Integrity and professionalism
• Good IT skills
• Team player with a positive attitude
• Requirements:
• Minimum education: National academic qualifications preferred
• Experience: At least 1 year in guest relations
• Languages: Good command of spoken and written English
  
  

INDEXECINDUS

Job Id: T9HCwl66gr8nHhvSce7/qMTe6gLHMZvQmuIA0mbIucBDxKw/sUJZshpWl7IONMhAY8m4sPyS5LYOtMqIsoG8yVVb2xEJTbYdtMz5hXpB55LdzDEI/8EToC1aprTt1eam/FgL70ThmdScdSdv4l+9fMJnIj61kq14NZPq7fbr49pI4RXMuX+Tu2Ycc8Pn2UPxZSBMRP40fe/viWHEAXA+xOMyUPTrSjfq+ZBeWD06tsD8fowJp9qDymGrN9afB/LsD/KUpXHAmBHdBXMxenhWWaOS1TgQO/I00MpcCbN/eyYDDU6ROctUo5IhcMb1mdEDfpJBC+z/0VPWa5rnYrlof9qI7ocQmZnNpxE4z6ScY9UNgiPzoix8IUCNGW7R7il50fpgBgGQCjw=