Guest Relations Agent (For Saudis Only)

Burjline Builders


Date: 2 weeks ago
City: Tabuk
Contract type: Full time
Job Description: Guest Relations Agent

Location: Mansard Hotel Riyadh

  • Primary Focus:
  • Focus on technical expertise and individual contribution (not management)
  • Mission: The Guest Relations Agent supports the department’s goals by delivering personalized, high-quality guest services. This role requires ownership of tasks, teamwork, and representing the company’s culture and values. All duties follow company policies and local regulations.

Key activities:

  • Provide excellent guest service and promptly resolve inquiries.
  • Ensure smooth department operations meeting company standards.
  • Collaborate with other departments to enhance the guest experience.

Expected results:

  • High guest satisfaction and loyalty.
  • Efficient and professional department performance.
  • Strong brand representation and policy compliance.
  • Key Responsibilities:
  • Support daily operations of Guest Relations to ensure exceptional guest experiences (25%).
  • Take ownership of assigned tasks, ensuring timely and professional completion (15%).
  • Work closely with team members to address guest needs and solve problems (20%).
  • Assist in achieving department goals and implementing strategies (10%).
  • Continuously improve skills and knowledge aligned with company values (10%).
  • Collaborate with management to maintain inventory and meet targets (10%).
  • Build effective relationships with stakeholders and promote company culture (5%).
  • Ensure compliance with relevant laws and audit requirements (5%).
  • Skills & Competencies:
  • Experience in guest relations
  • Adaptable and proactive
  • Passionate about hospitality
  • Strong communication and problem-solving skills
  • Integrity and professionalism
  • Good IT skills
  • Team player with a positive attitude
  • Requirements:
  • Minimum education: National academic qualifications preferred
  • Experience: At least 1 year in guest relations
  • Languages: Good command of spoken and written English

INDEXECINDUS

Job Id: T9HCwl66gr8nHhvSce7/qMTe6gLHMZvQmuIA0mbIucBDxKw/sUJZshpWl7IONMhAY8m4sPyS5LYOtMqIsoG8yVVb2xEJTbYdtMz5hXpB55LdzDEI/8EToC1aprTt1eam/FgL70ThmdScdSdv4l+9fMJnIj61kq14NZPq7fbr49pI4RXMuX+Tu2Ycc8Pn2UPxZSBMRP40fe/viWHEAXA+xOMyUPTrSjfq+ZBeWD06tsD8fowJp9qDymGrN9afB/LsD/KUpXHAmBHdBXMxenhWWaOS1TgQO/I00MpcCbN/eyYDDU6ROctUo5IhcMb1mdEDfpJBC+z/0VPWa5rnYrlof9qI7ocQmZnNpxE4z6ScY9UNgiPzoix8IUCNGW7R7il50fpgBgGQCjw=

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