Fulfillment Manager - KSA

About Us

Ready to change the world? We’re reinventing freight and logistics at Trella. Backed by a number of leading VC companies (YC, Maersk Growth, Algebra Ventures and Raed Ventures) and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey!

We are innovative problem-solvers on this adventure together. Working at Trella means that you’ll be surrounded by colleagues who are constantly pushing boundaries, thinking ahead, and meeting the high standards we set for ourselves. When we build, we do so in a product-led way: we value our customer experience and scalability, and we prioritize how we build our product accordingly.

Our Purpose

At Trella our Vision is to Empower our Communities to move Economies Forward, and we're doing this by building a digital experience that provides our Shippers, Carriers and Teams with the right technology and platform that reduces the costs of moving goods —> Simply, we're trying to disrupt and reinvent trucking, and empower our economies. We have launched from Egypt to Saudi Arabia, Pakistan and UAE, and are looking to build and expand our footprint across the MENA-P region.

About the Role:

The Fulfillment Manager is a critical leadership role at Trella, ensuring seamless operations, building robust supply networks, and delivering exceptional service to our customers. As a manager, you will oversee the day-to-day fulfillment operations, drive process improvements, and lead a high-performing team to achieve superior reliability and financial success. You will act as the primary point of contact for customer fulfillment in your region, developing strategies to enhance customer satisfaction and operational excellence.

What You'll Do:

• Lead Fulfillment Operations: Oversee and manage daily fulfillment operations across customers in your assigned geography. Ensure superior customer service and establish Trella as the partner of choice.
• Develop Supply Partner Networks: Build and maintain a consistent, high-quality network of supply partners to meet customer requirements. Ensure optimal placement of trucks and drive profitability.
• Enhance Customer Communication: Serve as the primary point of contact for customers in your region. Share proactive updates, troubleshoot operational challenges, and develop strong working relationships with customer points of contact (POCs).
• Drive Cross-Functional Collaboration: Work closely with internal teams to resolve customer issues in real-time, ensuring smooth operations and high efficiency.
• Optimize Processes: Use data-driven insights to identify and implement process improvements. Develop strategies to enhance operational efficiency and meet financial success metrics.
• Team Leadership: Build, mentor, and lead a high-performing fulfillment team. Foster a culture of accountability, innovation, and customer-centricity.
  
  

What You'll Need:

• Bachelor’s degree in Management, Logistics, Engineering, or a related field.
• Minimum 8 years of experience in logistics, operations management, or vendor management, with exposure to handling complex operational activities.
• Exceptional written and verbal communication skills, strong problem-solving abilities, and a knack for data-driven decision-making.
• Self-motivated, creative thinker with the ability to manage multiple initiatives simultaneously. Comfortable working independently and collaboratively in a fast-paced environment.
• Proven experience in leading teams, driving operational excellence, and fostering a collaborative and performance-oriented culture.
  
  

What We Offer:

• Getting invaluable experience by joining the Forbes Middle East's top 50 most funded start-ups in MENA.
• Annual Performance Review
• Enjoy a flexible leave policy that supports your work-life balance and personal needs.
• Development opportunities in a rapidly growing multinational company.
• Supporting our colleagues to build and grow themselves through Learning & Development initiatives.