Fulfillment Manager

Position: Fulfillment Manager

Location: Riyadh, KSA

Language: Arabic & English

• Being responsible for overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.


• Working alongside a 3PL(Third partly logistics) and utilizing software to optimize warehouse and fulfillment operations


• 
  Tracking inventory levels to prevent stock-outs and/or deadstock
  


• Manage and oversee the order fulfillment process from start to finish.


• Coordinate with warehouse staff to ensure accurate inventory management.


• Monitor delivery schedules and ensure timely shipment of products.


• Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals


• Preventing inventory shrinkage, accidents, and occupational hazards


• Optimizing procurement of inventory by improving vendor relationships, performance, and lead times
  


• Managing a dynamic team of production supervisors, full-time and part-time warehouse staff, and other direct reports


• Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs (if applicable)


• Reporting weekly on multiple fulfillment and performance KPIs
  


• Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance


• Supporting efforts to attain certifications for quality in installation, production, and customer experience

Desired Skills

• Proven track record of analytical, interpersonal, leadership, and project management skills


• Prior experience and familiarity with warehouse operations*


• Proficient in Microsoft Office (Word, Powerpoint, Excel, etc.), inventory management systems, and warehouse management systems


• Detail-oriented


• Multitasking capabilities


• Business-level communication skills (oral and written)


• A strong customer-oriented focus


• Bachelor’s degree*


• Minimum experience 5-6 years