Front Office Manager

Role: Front Office Manager

Location: Fraser Suites, Riyadh - Saudi Arabia

Salary: Competitive

Frasers Hospitality is looking for a Front Office Manager to join the team at Fraser Suites, Riyadh. As Front Office Manager, you will play a key role in delivering exceptional customer experience, ensuring the smooth operation of guest services, front officeprocedures and all functions of the hotel whilst on duty. Supporting the wider hotel team. This role offers the opportunity to develop your skills in a fast-paced environment, with a focus on teamwork, standards, and guest experience.

What You Will Be Doing As Front Office Manager

Direct and oversee the Front Office to ensure guest satisfaction and safety.

Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties whilst being the Management representative during these hours.

Ensure timely and accurate customer service.

Handle customer feedback and specific guest requests.

Monitor and develop team member performance.

Work closely with the housekeeping and maintenance departments to improve guest service and foster cross departmental communication.

Always maintain a professional and high-quality service orientated environment.

Ensure companies policies and security requirements are met.

What We’re Looking For

You have proven experience in a similar role with excellent communication skills, being able to lead and inspire people to be their best. You are an enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. You have a hands-on attitude with attention to detail and experience in working in the Front Office Department. If you are an excellent communicator and problem solver this role will help you develop these skills further, bridging communication between customer and management.

Who are Frasers Hospitality?

Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.

With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.

In addition to competitive rates of pay we also offer a range of great benefits.

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.