Front Office Manager
IHG Hotels & Resorts
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.
With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments, and who is ready to make their mark on one of the most visible parts of the guest journey.
What You’ll Be Responsible For
As Front Office Manager, you will:
Lead a diverse team across the front desk, concierge, and bell services – ensuring a seamless and memorable experience for all guests.
Act as the face of the hotel – engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.
Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.
Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property-wide transformation.
Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up-selling.
Lead the front office team through emergency procedures and crisis management with confidence and professionalism.
What We’re Looking For
To succeed in this role, you’ll need:
At least 3 years of experience in Front Office or Guest Services, including leadership of multi-disciplinary teams in a luxury or lifestyle hotel setting.
A strong international background, ideally in multi-outlet or large-scale operations.
A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Excellent communication skills and fluency in English; additional languages are a plus.
A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.
A hands-on leadership style with strong problem-solving ability and attention to detail.
What You’ll Get From Us
A competitive salary and incentive structure
Access to global hotel discounts and exclusive IHG benefits
Ongoing professional development and career advancement opportunities
A collaborative team culture where your voice and vision matter
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments, and who is ready to make their mark on one of the most visible parts of the guest journey.
What You’ll Be Responsible For
As Front Office Manager, you will:
Lead a diverse team across the front desk, concierge, and bell services – ensuring a seamless and memorable experience for all guests.
Act as the face of the hotel – engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.
Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.
Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property-wide transformation.
Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up-selling.
Lead the front office team through emergency procedures and crisis management with confidence and professionalism.
What We’re Looking For
To succeed in this role, you’ll need:
At least 3 years of experience in Front Office or Guest Services, including leadership of multi-disciplinary teams in a luxury or lifestyle hotel setting.
A strong international background, ideally in multi-outlet or large-scale operations.
A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Excellent communication skills and fluency in English; additional languages are a plus.
A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.
A hands-on leadership style with strong problem-solving ability and attention to detail.
What You’ll Get From Us
A competitive salary and incentive structure
Access to global hotel discounts and exclusive IHG benefits
Ongoing professional development and career advancement opportunities
A collaborative team culture where your voice and vision matter
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Co-Op Program | KSA National | Finance Students
Deloitte,
Riyadh
15 hours ago
Finance Transformation – Co-Op ProgramAbout DeloitteWhen you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.Our PurposeDeloitte...
Crowd Management Specialist
Tap Growth ai,
Riyadh
16 hours ago
We're Hiring: Crowd Management Specialist! We are seeking an experienced and dedicated Crowd Management Specialist to ensure safe and efficient crowd control at various events and venues. The ideal candidate will have expertise in crowd dynamics, emergency response protocols, and public safety management to maintain order and security while providing exceptional service. Location: Riyadh, Saudi Arabia Work Mode: Work From...
Firefighting Supervisor
Zakat, Tax and Customs Authority,
Riyadh
21 hours ago
Purpose of JobJobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives.Jobholders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports.Their main operational role includes the collaboration with firefighting service providers, monitoring firefighting programs and the execution of firefighting awareness,...
