Front Office Core Engineer
Ericsson
Date: 2 weeks ago
City: Riyadh
Contract type: Full time

Join our Team
About this opportunity:
We at Ericsson are excited to present this opportunity for Front Office Core Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected]
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Saudi Arabia (SA) || Riyadh
Job details: Automated Operations Engineer
About this opportunity:
We at Ericsson are excited to present this opportunity for Front Office Core Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:
- Monitor 1st Level Services closely and manage any emerging events.
- Monitor Resource and Service Performance actively.
- Assess Customer Complaint Trends and manage 1st Level Incidents.
- Efficiently escalate and manage security incidents.
- Track the progress of incident resolution and employ functional escalation methods where necessary.
- Initiate proactive Problem Management.
- Provide corrective maintenance and execute support for Field Maintenance.
- Ensure Remote Site Access Control and manage a one-off Logical Access Control.
- Execute legal requests at the 1st Level.
- Trace Emergency Calls and manage Right of Way Handling.
- Conduct proactive 1st Level Assurance Support activities.
- Monitor customer experiences and performance assessments based on specific use cases.
- Ericsson Operations Engine - Mode Of Operations.
- Test Automation Management Tools.
- Test Execution Engine.
- Dealing With Enquiries.
- MS TOP.
- Document Control.
- Software Performance Testing.
- Ericsson RAN Management.
- Ericsson VAS Management.
- Customer Complaint Resolution.
- Client Services.
- ITIL.
- Call Centers.
- Ericsson Packet Core Management.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected]
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Saudi Arabia (SA) || Riyadh
Job details: Automated Operations Engineer
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Finance Manager - Kings League MENA
Kosmos,
Riyadh
11 hours ago
About the Kings LeagueCreated and organized by Kosmos, the Kings League has become a global phenomenon that has revolutionized the way we understand football and sports. A new 7-a-side football league with teams chaired by the world's best streamers and content creators, with revolutionary rules aimed at uniting the best of football with the latest trends in esports and new...

Senior Software Engineer (Backend)
HALA,
Riyadh
16 hours ago
Who Are WeHALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA...

Partnership Executive
Whitecollars,
Riyadh
17 hours ago
We're looking for a Partnerships Executive who's passionate about relationship-building, loves market research, and wants to help shape the future of our Client's merchant network in one of the most dynamic cities in the region: Riyadh.What You'll DoScout and secure new merchant partnerships to grow our footprint across key sectors. Create compelling proposals and presentations tailored to each partners needs...
