Front Office Agent (Night Shift)

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Greet and respond to guest requests while providing exceptional service
• Perform nightly reconciliation of accounts, payments, and reports.
• Balance room charges, cash transactions, and receipts.
• Prepare and submit daily night audit reports to management.
• Responsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taking and entering restaurant take away orders
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols
  
  

Qualifications

• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in English (additional languages are a plus).
• Flexible with working hours, including weekends and holidays.