Food Service Supervisor

Job Title: Food Service Supervisor

Department: Hospitality

Reports To: Food and Beverage Manager

Role Purpos

eThe Food Service Supervisor oversees the planning, coordination, and delivery of high-quality food and therapeutic diet services to patients, staff, and guests. This role ensures compliance with hospital standards, food safety regulations, and patient care requirements by supervising kitchen operations, training staff, designing menus, and resolving service issues in a timely and professional manner

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Key Responsibiliti

es1. Patient Diet Review and Menu Desi

• gnReview patient diet orders and therapeutic diets as requeste
• d.Design and assess therapeutic diet menus in coordination with dietitian
• s.Conduct food analysis and allergy reports to ensure accuracy in meal preparatio
• n.Communicate with clinical dietitians and nursing teams to ensure correct diet order

s.2. Kitchen and Staff Supervisi

• onSupervise dietitians, diet technicians, diet clerks, and kitchen call center staf
• f.Arrange and monitor duty schedules to maintain smooth daily operation
• s.Train and support kitchen staff, chefs, and food servers in food handling, new recipes, and service standard
• s.Submit daily end-of-day kitchen operation report

s.3. Service Quality and Patient Interacti

• onRespond to patient and guest meal requests or complaints promptly and professionall
• y.Visit and interview patients when required to ensure satisfactio
• n.Maintain confidentiality of all patient and hospital communication

s.4. Compliance and Aud

• itAudit and follow up on caterer charges in line with hospital standard
• s.Ensure compliance with Alsalama Hospital systems, HACCP, MOH, and CBAHI food safety standard
• s.Monitor and report on safety incidents and maintain a safe working environmen

t.5. Collaboration and Reporti

• ngAttend meetings to contribute to work improvement initiative
• s.Work closely with hospitality, medical, and nursing teams, as well as external regulators and outsourced staf
• f.Accurately record meals served daily and track food service dat

a.
Skills & Qualificati

onsEssential Minimum Requireme

• ntsBachelor’s degree in Nutrition, Hospitality Management, or related fie
• ld.Minimum of 2 years of experience in a similar supervisory positi
• on.SCFHS Health Certificate and Balady certificati

on.Desired Experie

• nce4+ years of experience in healthcare or hospitality indust
• ry.Strong background in customer service and patient ca

re.Required Knowledge & Ski

• llsAdvanced proficiency in Arabic (spoken and writte
• n).Intermediate proficiency in English (spoken and writte
• n).Strong communication and professional problem-solving skil
• ls.Computer literacy and reporting skil
• ls.Adequate knowledge of nutrition and therapeutic diet typ