Field Support Specialist 3

Job Description

Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience

Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)

Experience with data center M&E equipment

Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

Experience working in a “mission critical operations” environment

The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations

Ability to speak confidently and to communicate clearly in a virtual environment

Strong adherence to processes and be a Process Champion

Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff

Experience providing client-facing, direct customer support and service.

Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

Highly service-oriented, reliable, responsible, self-motivated

Good English command

Required Data Center experience:

Basic knowledge of data center design, including electrical and cooling plant & operation thereof

Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)

Rack, stack equipment including commissioning of new racks

Strong structured cabling skills on fibre & copper (e.g. looming, term & test)

Required systems & hardware expertise:

Systems administration (Linux and/or Windows Servers)

Hardware repair, diagnosis & break / fix

Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

Base Operating System Installs and configuration

Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Responsibilities

Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations)

Understand internal customer problem and provide technical solution in timely manner

Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware

System board level repair and fault diagnosis to SLAs

Planning and commissioning new rack positions

Involvement with the design and commissioning of new whitespaces

Structured cabling installation is a significant part of this position

Keep up with the latest technologies and apply them appropriately

Adherence to defined Health & Safety processes at all times

Working as part of a multi-disciplinary team without friction

Additional on premise work at customer locations maybe required

Qualifications

Career Level - IC3

About Us

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.