Field Service Technician I

The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join us and Make an Impact.

The Purpose of the Role

The purpose of this position is to execute service projects, connected services and service Contracts as well as to ensure that Honeywell meets contractual requirements and exceeds customer expectations, while also being an individual contributor.

Responsibilities:

• Reach objectives in terms of project/contract performance, billable hours, productivity, and process compliance.
• Delivery of agreed services on time, within scope, and within budget.
• Maintains customer's satisfaction at acceptable levels, and resolves customer satisfaction issues
• Reviews VOC feedback and takes appropriate proactive actions
• Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
• Participate in estimate review process prior to jobs or contracts being achievable from a technical perspective. Participate in risk review (per Honeywell policy)
• Ensures service contracts, additional works and small service projects are resourced properly
• Actively discourage silo mentalities and attitudes
• Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
• Where applicable, ensure fire and security industry codes and standards are upheld
• Perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems and subsystems (including software where applicable) from simple to moderately complex in nature
• Perform or provide advice on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other service technicians
• Provide technical training, coaching, and work direction to other service engineers and technicians and subcontractors
• Programming and engineering capabilities should also be superior and specific in nature to warrant the leadership level

Experience & Qualifications:

• BMS Technical Experience.
• Excellent Honeywell and industry based basic programming skills
• Strong fault finding skills
• Excellent Honeywell product knowledge
• Handing Services inside Aramco will be added value
• Excellent troubleshooting in networking.
• Expertise in communicating, negotiation and implementing process.
• Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding
• Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies
• Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking