Field Service Technician

Job Summary

JOB DESCRIPTION

Reporting to the Service Manager, the Service Technician will take responsibility for supporting the maintenance of our customers equipment in the workshop and support field service activities for the aftermarket service team as and when required.

Your existing knowledge of mechanical equipment should include pumps and rotating equipment with vacuum and pressure systems; however, familiarisation training will be given.

As a Service Technician, you will liaise with other internal stakeholders of our Dammam site and manage your schedule in an efficient manner to maximise productivity and maintain strong customer relations. Key to this role will be your ability to drive continual improvements within our processes, enhancing efficiency and performance within our industrial markets and delivering technically competent repair, servicing, installation, commissioning, and maintenance support to our customers.

Developing our business goes hand in hand with developing our people's skills with the support of the Service Manager, you will be open to career progression and continual self-development to achieve personnel and business goals.

This role will involve primarily working in the Service Workshop and being called upon to support field service operations on our customers sites in support of our service activities both within the Saudi and overseas when required.

Duties & Responsibilities

• Liaise with the NOV service and projects teams / management in all aspects relating to repair, maintenance and service
  
  

Activities for Pumps and mixers.

• Prepare, review, and approve work packs required for the activities being carried out by the service team members. - Undertake client equipment inspections and repairs including but not limited to the following:
• Mechanical completion checks, Factory acceptance Checks, Electrical function / loop checks, Compiling technical report for submission on customers equipment, Leak / Pressure testing
• Under management direction provide after sales services including inspections, spares, technical advice with specific requirements liaising with the engineering department when necessary.
• Ensure personnel compliance with all HSE legislation and HSE company policies.
• Be fully familiar / conversant with departmental and company policies, procedures and processes ensuring all work and actions are always in full compliance.
• Travel to the customers sites when required to support field service requirements as and when required.
• Carry out other duties as and when the business requirements dictate and may be reasonably expected by the Service Manager.
• SKILLS & EXPERIENCE REQUIRED
  
  

Strategic

Knowledge and Technical competencies:

• An exceptional ability to understand, evaluate, and apply technical information.
• Capable of keeping abreast of an evolving portfolio of products, services and procedures.
• Able to understand the business needs and commercial implications with external drivers.
• Delivers solutions and decisions that are effective and will positively impact both NOV and our client organisations.
  
  

Operating

• Adept at exercising good judgement (sometimes with incomplete information) whist being constrained by tight deadlines.
• Able to apportion time efficiently to complete tasks set out by the service manager and internal administration teams.
  
  

Confidence

• Can be counted on to take personnel responsibility in challenging situations and is willing to engage in discussions in order to settle them in a reasonable time frame.
  
  

Energy

• Will be energised by challenges and drawn towards opportunities.
  
  

Organisational

• Confident and professional when representing the NOV service team in person and in writing when dealing with internal or external contacts.
  
  

Essential Skills

• Recognized apprenticeship in Mechanical engineering.
• 5 to10 years of experience in repair in mixing gearbox overhaul, pumps mechanical seal.
• Can demonstrate the correct interpretation of engineering drawings and technical procedures.
• Mechanical / Electrical knowledge within a service repair, maintenance, installation and or a commissioning background for pumps.
• Knowledge of industry standards and procedures appertaining to various industries.
• Computer literacy including a good command of Microsoft Office, Excel, Word and Outlook, in order to complete technical service reports and other documentation as required by the Service Manager and Administrative Team.
  
  

Soft Skills

• Integrity and trust.
• Strategic Thinking.
• Solid judgement with ability to make good decisions.
• Excellent communication and presentation skills to manage diverse relationships and interact effectively with all levels within the organization.
• Demonstrated ability using team-driven philosophies to drive issues to closure and get job done in professional and compliant manner.
• Capable of managing multiple priorities and tasks at the same time.
  
  

Work Attitude

A proactive and forward-thinking team player with excellent time management skills who can liaise and engage with co-workers and clients at all levels whilst presenting themselves in a professional manner.

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.