Field Service Engineer

Field Service Engineer

SPX FLOW – globally and locally:

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

As a world leader in sustainable solutions, we’ve launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same. We currently hold more than 550 patents worldwide, and roughly 44% of them are related to sustainability and clean technology

About the role:
The Field Service Engineer is responsible for providing professional in-field support by performing health evaluations, installation & startup services, product training, warranty support, periodic maintenance, and repairs of mixing equipment. This is a customer-facing position and requires strong communication (verbal and written) and presentation skills along with a commitment to service excellence. The Field Service Engineer is responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision. This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues
About your responsibilities at SPX FLOW

• Travel to customer sites to perform health evaluations, installation & startup services, product training, warranty support, periodic maintenance, and in-field repairs of mixing equipment.
• Prepare written reports, including detailed summary of services performed, recommendation follow-up activities, and any opportunities identified (ie: equipment requiring maintenance or repair, lack of spares for critical equipment, etc.).
• Read assembly specifications, such as charts, blueprints, schematic diagrams, and engineering specifications to troubleshoot, test, and repair equipment at customer sites.
• Offer the customer opportunities to improve equipment performance, including suggestions for replacement mixers, spare parts, and master service agreements.
• Ensure repaired products meet technical specifications and perform diagnostic tests to confirm proper functionality of repaired equipment.
• Operate forklifts, overhead cranes, and other machinery.
• Supervise, advise, and train customer’s personnel on correct installation, commissioning, and maintenance of mixing equipment.
• Travel up to 75% of the time to customer sites or service centers, sometimes this will require traveling on short notice, for extended periods to meet customer or organization needs. Occasional travel for up to 3 weeks and weekends or holidays may be required.
• Responsible for making own arrangements for travel and allocating all associated expenses.
• Respond to customer questions regarding operation and malfunction of mixing equipment, provide telephone support for start-up or troubleshooting when necessary.
• Advise Product Management of Voice of the Customer (VOC) and/or recurring component failures.
• Maintain an unwavering commitment to safety policies and procedures.
• Maintain work area in a clean, safe, and orderly manner.
• Perform all tasks in accordance with business conduct guidelines.
• Other job tasks and duties as needed and assigned to support the business development and production goals of the company.

About you
PERSONAL SKILLS & ABILITIES

• Strong influencing, communication and leadership skills: able to motivate and inspire a team towards the correct solutions using coaching, mentoring and guidance
• Drive for results. Sets tough and achievable deadlines and drives teams to success
• Responsiveness to problems, aligns the right skill quickly to the problem and can shift gears to deal with difficult situations
• Desire and ability to explain complex technical issues to developing engineers and engineering teams, mentoring these engineers to achievements matching their abilities
• Problem solving skills: able to consider alternative solutions to problems, respect opinions and with facts in hand, form timely, collective and collaborative decisions ensuring all associated risks are considered and monitored
• Approachable and helpful attitude to all areas of the business. Has an appreciation of the pressures experienced by all functional areas and can quickly adapt behavior to support these functions
• Proactive and responsive to problems with a positive attitude to the work and the business
• Understands different engineering organization models and how they can be efficiently applied within the organization
• Preferably experience in measurement control and regulation technology
• First experiences with IoT
• Must understand BOM management

EDUCATION AND EXPERIENCE

• Must be highly mechanically inclined.
• Must have own set of hand tools; specialty tools will be provided.
• Experience with repair and maintenance of industrial gearboxes or rotating equipment is required.
• Overhead crane and rigging experience is required.
• Ability to read and interpret maintenance and repair manuals and manufacturing drawings.
• Strong analytical reasoning and problem-solving skills.
• Strong organizational skills with the ability to follow processes and procedures.
• Proficiency in Microsoft Office Suite and SAP is preferred.
• Excellent customer service skills and experience working directly with customers.
• Strong communication skills to effectively interact with internal and external customers.
• Ability to work independently and as a member of a team.
• Occasional travel outside the assigned service region or country may be required.
• Home residence within 75 kilometers of a major airport is preferred.
• A valid driver’s license and passport are required.
• Safety certification(s) is an advantage.
• Education and experience requirements:
• High school diploma and 5+ years of hands-on experience as a service engineer working on industrial equipment (highly preferred), or
• Technical degree and 3+ years of hands-on experience as a service engineer working on industrial equipment.

About the company globally

At SPX FLOW, sustainability is more than a buzzword. It’s a way forward. We improve the world through innovative, sustainable solutions.

Check out our sustainable solutions here: here

We put people first, creating opportunities for everyone, and we give back to our communities too. Our team members are what make SPX FLOW special.

Next steps?

Does it sound as your next job? Be our solution in the making and apply now!

If you feel that you would like to know more information or ask additional questions, please feel free to contact our Recruitment Team. Contact person details: [email protected].