Facility Management

Job Description

Responsible for the delivery of daily facility operations, supporting the functionality, efficiency, and compliance of the BUPA Arabia building services. This role is responsible for coordinating soft and hard services, managing vendor activities, monitoring service levels, and ensuring a positive workplace experience for employees and visitors.

Key Accountabilities:

1 - Facilities Operations Support:

• Handle day-to-day utilities, electro-mechanical equipment, and office infrastructure.
• Respond to service tickets, ensure the quality standards and escalate when it is required.
• Assist with space planning, office moves, and event setups.

2 - Vendor Coordination & Service Monitoring:

• Conduct routine walkthroughs and evaluate vendor task completion quality standards.
• Report any service gaps or deviations and track corrective actions

3 - Hard and Soft Services Supervision:

• Release weekly pm tickets and Track planned and emergency maintenance tasks.
• Keep asset records updated (tags, schedules).
• Ensure quick response during emergency breakdowns.

4 - Workplace Experience & Stakeholder Support:

• Be the point of contact for employee’s facility-related concerns.
• Collect feedback on workplace services and suggest improvements.

5 - Health, Safety, and Compliance Monitoring:

• Conduct basic facility safety inspections (e.g., fire extinguishers, exit signage, sanitation).
• Support the HSE team during audits and incident reporting.
• Maintain documentation for regulatory readiness.

Skills

• Minimum 1–3 years of relevant experience in facility operations, maintenance coordination, or workplace services in a mid- to large-scale organization.
• Prior exposure to vendor management and service quality monitoring is essential.

Technical Skills

• Strong understanding of facility operations (hard and soft services)
• Basic knowledge of building systems (BMS, Access Control and HVAC)
• Proficiency in Microsoft Office Suite and digital ticketing systems

Behavioral & Interpersonal Skills

• Detail-oriented, reliable, and responsive.
• Good communication skills and coordination.
• Ability to manage vendors and resolve issues promptly.
• Problem-solving mindset with basic understanding of safety compliance

Education

Degree in Facility Management, Engineering, Business Administration, or related field