Executive Housekeeper

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Job Summary :

The Executive Housekeeper is responsible for overseeing and managing the housekeeping department to ensure the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves supervising housekeeping staff, developing and implementing housekeeping systems and procedures, and maintaining inventory and budget control.

Key Responsibilities

• Supervision : Oversee and manage the daily operations of the housekeeping department, including hiring, training, and supervising housekeeping staff.
• Standards and Procedures : Develop and implement housekeeping systems and procedures to ensure consistent service and compliance with safety and sanitary standards.
• Budget Management : Prepare and manage the housekeeping budget, including inventory control and procurement of supplies and equipment.
• Inspections : Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.
• Guest Relations : Handle guest complaints and requests promptly and courteously, ensuring a high level of guest satisfaction.
• Collaboration : Coordinate with other departments, such as front desk and maintenance, to ensure seamless operations and address any issues promptly.
• Performance Evaluation : Conduct performance evaluations of housekeeping staff and manage any necessary disciplinary actions.
• Training and Development : Implement training programs for housekeeping staff to enhance skills and ensure consistent service quality.
• Safety and Compliance : Ensure compliance with health and safety regulations, including proper handling and storage of cleaning supplies and equipment.
• Lost and Found : Maintain a lost-and-found department and ensure proper handling and documentation of lost items.
  
  

Qualifications

Qualifications :

• Proven experience as an Executive Housekeeper or in a similar role within the hospitality industry.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to maintaining high standards of cleanliness and guest satisfaction.
• Ability to manage budgets and control inventory.
• Knowledge of health and safety regulations.
• Proficiency in using housekeeping management software and tools.
  
  

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy items.
• Manual dexterity to handle cleaning equipment and supplies.
  
  

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.