Executive Director - Visitor & Community Services (COR424)

Qiddiya | القدية


Date: 20 hours ago
City: Riyadh
Contract type: Full time
Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

Primary Responsibilities

  • Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives
  • Serve as the ‘voice of the visitor' by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders
  • Develop and manage world-class visitor experience centres using innovative technology and creative solutions
  • Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations
  • Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators
  • Design and deliver visitor experience training and education programs for all relevant stakeholders
  • Regularly review visitor offerings and lead the implementation of improvement initiatives
  • Build sector knowledge through continuous research, insights, and participation in industry events
  • Manage the assets incentives program to drive high standards in visitor experience across all assets
  • Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities
  • Foster positive local sentiment towards tourism through proactive community engagement initiatives
  • Create and implement communication plans to inform communities via appropriate channels
  • Develop benchmarking tools to monitor and measure community sentiment
  • Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO
  • Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow


Requirements

  • 15+ years of relevant experience with a Bachelor's degree in a related field
  • Proven track record in designing and implementing visitor experience and community engagement initiatives
  • Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination


Benefits

  • The opportunity to be part of one of Saudi Arabia's most ambitious city developments
  • A role dedicated to a specific residential asset type, allowing you to build deep expertise in your area
  • A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued
  • Collaboration with global industry leaders in real estate development, architecture, and planning

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Hotel Front Office Manager

BAAN Holding | بان القابضة, Riyadh
15 hours ago
Job Title: Hotel Front Office ManagerCompany: BAAN Holding | بان القابضةJob Type: Full-timeLocation: RiyadhBAAN Holding Group, formerly known as Al Hokair Group, was established in 1978 and boasts a legacy spanning over five decades. As one of the pioneers in the hospitality and entertainment sectors across Saudi Arabia and the Arab world, BAAN Holding continues to expand its investments, starting...

Manager, Landscape

AL-AYUNI Investment and Contracting Company, Riyadh
19 hours ago
Job Purpose:To lead and manage all areas of landscape design, installation, and maintenance, ensuring the creation of visually appealing, functional, and sustainable outdoor environments. The Manager, Landscape will spearhead a team of skilled professionals, collaborate closely with clients, and oversee the successful completion of projects within set timelines and budgets. This role demands a commitment to excellence, innovation, and environmental...

Logistics Assistant

Dr. Nutrition, Riyadh
21 hours ago
Dr.Nutrition Company looking for the Experience person in Export Sales Executive.Requirements For Job VacancyLogistic Executive.1-2 Years of experience in the UAE(GCC) in the same filed.Good in English.Bachelor Graduate with scientific background.DescriptionPrepare the invoice for export from the warehouse and Vendor.Confirm the order with All Logistic and import team.Follow the order and availability with the supply chain team.Prepare the Price List...