Executive Director - Visitor & Community Services (COR424)

Qiddiya | القدية


Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

Primary Responsibilities

  • Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives
  • Serve as the ‘voice of the visitor' by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders
  • Develop and manage world-class visitor experience centres using innovative technology and creative solutions
  • Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations
  • Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators
  • Design and deliver visitor experience training and education programs for all relevant stakeholders
  • Regularly review visitor offerings and lead the implementation of improvement initiatives
  • Build sector knowledge through continuous research, insights, and participation in industry events
  • Manage the assets incentives program to drive high standards in visitor experience across all assets
  • Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities
  • Foster positive local sentiment towards tourism through proactive community engagement initiatives
  • Create and implement communication plans to inform communities via appropriate channels
  • Develop benchmarking tools to monitor and measure community sentiment
  • Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO
  • Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow


Requirements

  • 15+ years of relevant experience with a Bachelor's degree in a related field
  • Proven track record in designing and implementing visitor experience and community engagement initiatives
  • Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination


Benefits

  • The opportunity to be part of one of Saudi Arabia's most ambitious city developments
  • A role dedicated to a specific residential asset type, allowing you to build deep expertise in your area
  • A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued
  • Collaboration with global industry leaders in real estate development, architecture, and planning

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