Customer Success Officer

Glance Care is a health-tech/insurance tech company based in Riyadh. We specialize in innovating medical support systems. Our mission is to bring business growth to the Saudi healthcare industry.

Position name: Customer Success Officer – Health Tech

Location: Riyadh

Term: full time

Are you passionate about making a real impact in healthcare and building lasting relationships? Join our team as a Junior Customer Success Officer!

What You’ll Do:

1. Onboard and guide medical doctors to seamlessly use our healthcare system

2. Build trust and provide outstanding support through responsive communication

3. Visit medical clinics to offer in-person assistance and strengthen engagement

4. Deliver educational sessions to help doctors unlock the full potential of our platform

5. Encourage ongoing adoption and address user challenges proactively

Qualifications:

• Bachelor’s degree in healthcare, life sciences, business, communications, or a related field (or equivalent experience)
• Excellent interpersonal, verbal, and written communication skills
• Strong customer service orientation, especially with professional clients
• Ability to build rapport and maintain relationships with medical professionals
• Comfort with technology; able to quickly learn and explain new systems and software
• Strong problem-solving skills and proactive approach to addressing issues
• Willingness to travel occasionally to medical clinics for onsite support
• Previous experience in healthcare, customer success, or support (preferred but not required)
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.