ERP Application Analyst

Job Title: ERP Application Analyst

Department: Information and Communication Technology (ICT)

Reports To: Business and Clinical Applications Manager

Role Purpose:

The ERP Application Analyst is responsible for supporting, implementing, and maintaining ERP systems to ensure continuous and efficient operation within the hospital. This includes providing first-level support, coordinating testing and rollout of patches, assisting in training activities, and collaborating with internal stakeholders and external vendors.

Key Responsibilities:

1. First-Level ERP Support and Issue Logging

• Respond to user queries related to ERP systems via email, phone, or CRM tools.

• Log and track incidents, problems, and change requests in accordance with SLA timeframes.

• Follow up with vendors to ensure prompt issue resolution.

• Conduct routine system quality checks and ensure compliance with ICT risk management policies.

• Share solutions and findings with the team to contribute to a knowledge repository.

2. System Implementation and Go-Live Support

• Participate in ERP system simulations, dry runs, and implementation activities.

• Collaborate with Learning and Development to plan and document ERP training sessions.

• Provide support throughout go-live processes and ensure proper handover to users.

• Compile user manuals and documentation to facilitate post-implementation support.

3. Application Testing and Patch Management

• Assist in application testing, defect reporting, and preparing test documentation.

• Ensure thorough testing is conducted before any patch or code is moved to production.

• Prepare and execute test scripts to cover all key ERP scenarios.

• Track and follow up on reported bugs until they are resolved and closed.

4. Training and Knowledge Transfer

• Conduct or support ERP module training for end-users and team members.

• Contribute to cross-functional training to reduce knowledge dependency within the team.

• Ensure training sessions reflect business processes and user needs.

• Gather feedback to improve training effectiveness.

Skills & Qualifications

Essential Minimum Requirements:

• A relevant ICT degree or diploma from an accredited institution.

• At least 3 years’ experience in ERP system support or implementation within a healthcare setting.

Desired Experience and Education:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Certification in ITIL v3 Foundations.

• Hands-on experience with hospital ERP systems and CRM ticketing tools.

• Familiarity with Oracle, SQL, Cache, SAP FI/MM, and related supporting applications.

Required Skills:

• Strong understanding of SDLC and STLC principles.

• Effective verbal and written communication skills.

• Ability to manage testing processes and document scenarios.

• Team-oriented with knowledge-sharing mindset.

• Analytical thinking and problem-solving capabilities.