Email Support Specialist (M365, Microsoft Exchange)

Responsibilities

Job Description:

• Ensuring the operational health of the O365 Suite Applications including security, availability, performance, interoperability, and reliability.
• Troubleshoot various Office 365 issues including connectivity and mobility.
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.
• Develop future strategies for Office 365 products and services.
• Administer and support Office 365 and MS Exchange policies.
• Administer and support system backup and disaster recovery processes.
• Maintain inventory of equipment and software licenses.
• Update Ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation.
  
  

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• Microsoft 365 Certified: Administrator
• Microsoft 365 Certified: Security Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• CompTIA Security+ Certified
• Arabic language on proficient level
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.