Director - Quality Assurance - 20004753 (CDU911)

The Director, Quality Assurance leads the development and implementation of quality assurance (QA) and quality control (QC) strategies, programs, systems and procedures across the Transport Business Unit (TBU) in support of TBU objectives and QIC corporate QA policies, standards and procedures and ‘Safety First' culture.

The role ensures that TBU QA and QC requirements and performance measures are clearly defined and fully integrated into the planning, design and execution of all projects within TBU to reflect industry best practice and ensure compliance with regulatory requirements. The post holder works closely with TBU functions and project teams and QIC Districts to ensure alignment with QIC and TBU QA goals, objectives and stakeholder expectations

Core Responsibilities

• Develop and implement the TBU Quality Assurance Policy, Integrated Management System (IMS) and supporting standards and procedures for the TBU, in collaboration with QIC corporate and District QA leadership and in accordance with QIC corporate QA policies, procedures and international QA standards (e.g. ISO 9001).
• Act a role model for TBU leadership behaviors, in line with Qiddiya values, leading by example as a positive and engaging presence in the boardroom and out on site, by leading and conducting senior leadership site tours.
• Communicate and articulate QIC's and TBU's QA vision, objectives and expectations effectively across all internal and external stakeholders, maximizing relationships to influence and deliver a culture of ‘Safety First'.
• Develop the TBU's QA objectives, KPIs and supporting periodic reporting and dashboards, including progress updates, recommendations, analysis and any other required information for leadership.
• Motivate and inspire a high-performance culture through clear direction, providing continuous feedback, recognizing and rewarding exceptional performance and fostering an environment of collaboration, innovation and accountability across TBU and QIC and throughout the supply-chain.
• Advise and challenge TBU leadership and projects teams to ensure effective and timely implementation of QIC QA policies, procedures and guidelines.
• Hold TBU project delivery teams and their delivery supervision consultants and supply-chain partners to account for adherence to QIC QA policies and procedures and regulatory requirements in the course of delivering design development and program delivery activities.
• Drive the development and execution of TBU QA continuous improvement activities (e.g. Kaizen, Lean Six Sigma, quality improvement circles (QIC) etc.) initiatives and proactively lead the QA team in sharing knowledge and best practice.
• Develop QA capacity and capability (e.g. Six Sigma Green/Black Belt Champions) and supporting training and development activities throughout TBU, including Lead Assessor competence.
• Develop and oversee the implementation of the TBU Management Review program as per ISO 9001 as part of TBU's corporate governance activities.
• Develop and conduct the annual IMS internal audit program, including external audit key suppliers to ensure the supply of quality services & products
• Ensure QA requirements are identified and incorporated into TBU's commercial activities including contract and tender documentation and participate in market engagement, tender preparation and evaluation exercises as required.
• Develop and deliver QA updates and related communications at QIC leadership and TBU-wide events.
• Provides visible inclusive leadership, effective succession planning, exploring recruitment and retention strategies and providing functional mentoring/sponsorship to staff.
• Lead TBU's IMS internal ISO 9001, 14001 and 45001 internal certification program and ensure consultants, contractors, vendors and suppliers implement effective quality management systems compliant to ISO 9001 etc. and Qiddiya's Quality Standards, coordinating and conducting third party audits as appropriate
• Lead the identification, assessment and progress of quality related risks and mitigation strategies to ensure effective close out of issues.
• Liaise with external partners and Government authorities (e.g. SASO) related to TBU's quality assurance arrangements and associated QA compliance issues.
• Ensure all aspects of those contracts for which they are responsible are effectively discharged in accordance with QIC's business and regulatory requirements
  
  

Requirements

Qualifications

Bachelor's degree in quality assurance (or relevant discipline e.g. engineering) or recognized post-graduate/NVQ Level 6 QA-related qualification.

Professional Certifications (if Required)

• Recognized professional membership e.g.:
• Chartered Quality Institute (CQI) Member (MCQI);
• American Society for Quality (ASQ) Senior Member;
• Certifications from any Standards authority body (ACI, API, ASTM, AWS, CSWIP)
  
  

Certified ISO 9001:2015 Lead Auditor.

Certificated Six Sigma Master Black Belt.

Experience

• 15 years' minimum experience in QA and broader management experience within mega/large scale, complex, land transport-related design and construction programs.
• Previous KSA /Middle East director-level experience preferred
• In-depth knowledge of transport industry-specific regulations, standards and best practices
• A thorough knowledge of recognized QA continuous improvement practices and methods (e.g. Kaizen, Six Sigma).
• Leverage exceptional written and verbal skills in English to effectively articulate ideas, strategies, and project performance to a range of audiences.
• Demonstrated leadership skills to set clear goals, motivate teams and deliver results.
• Ability to provide strategic oversight and guidance in managing and prioritizing workloads, deadline-driven and ability to optimize workload.
• Expert ability to negotiate and influence effectively with internal teams and external agencies etc.
• Significant experience required in development, implementation and management of integrated management systems (IMS), including certification of policies and procedures to ISO 9001, 14001 and 45001
• Demonstrate exceptional written and verbal skills in English with ability to articulate ideas, strategies, and project performance to a range of audiences and to influence at senior levels.
• Ability to thrive in a fast-paced environment and deliver challenging goals and objectives using industry knowledge to aid decision making.
• Ability to work collaboratively in a team environment and across multiple departments.
• Strong leadership skills with ability to inspire large, diverse teams and deliver results.
• Strategic thinker with excellent leadership skills and the ability to lead the QA function's direction, specifically endorsing or opposing practices as needed