Director, Guest Services (622)
Team Saudi
Date: 3 weeks ago
City: Riyadh
Contract type: Full time

Job Purpose
Responsible for the strategic planning and seamless delivery of guest services and hospitality operations for the LOC. This role oversees the end-to-end experience for VIPs, dignitaries, and key stakeholders, ensuring excellence in catering, accommodation, venue readiness, and personalized service delivery. The Director leads all sub-functions across hospitality and guest management, working cross-functionally to ensure LOC’s values of respect, cultural alignment, and world-class experience are realized at every touchpoint.
Job Specific Accountabilities
Hospitality Management
Responsible for the strategic planning and seamless delivery of guest services and hospitality operations for the LOC. This role oversees the end-to-end experience for VIPs, dignitaries, and key stakeholders, ensuring excellence in catering, accommodation, venue readiness, and personalized service delivery. The Director leads all sub-functions across hospitality and guest management, working cross-functionally to ensure LOC’s values of respect, cultural alignment, and world-class experience are realized at every touchpoint.
Job Specific Accountabilities
Hospitality Management
- Oversee the planning, procurement, and delivery of catering, furniture, and hospitality services across all venues, tailored to diverse guest needs.
- Ensure VIP hospitality areas meet LOC branding, quality, and safety standards, coordinating FF&E installation and catering with relevant vendors.
- Oversee uniforms, hostess services, and giveaways to ensure consistency in experience and alignment with the cultural identity.
- Direct the operational procedures for VIP areas and Family lounges, promoting service consistency, safety, and guest comfort.
- Oversee and direct service delivery challenges in hospitality zones, escalating key issues to the CEO and maintaining a high standard of response.
- Oversee the planning of exclusive events, meet-and-greet activations, and personalized moments for high-level guests.
- Lead all guest-facing services, including arrivals, check-in, invitations, and concierge services for dignitaries, VIPs, and accredited guests.
- Direct the venue-based guest reception, seating plans, and personalized attention to ensure VIPs receive culturally appropriate treatment.
- Oversee on-ground staff performance to ensure adherence to LOC standards in areas such as security, accessibility, and communication.
- Ensure the development and maintenance of strong guest data systems for managing RSVPs, preferences, protocol alignment, and experience feedback.
- Collaborate with the Ceremonies and MarCom teams to integrate brand storytelling, thematic content, and VIP engagement moments.
- Ensure all guest service zones are operationally ready, from venue entrance flow to lounge setup and hospitality area installation.
- Collaborate with operations, logistics, and engineering teams to manage timelines and space requirements for guest-facing infrastructure.
- Lead readiness audits for guest and VIP zones, resolving gaps in layout, branding, safety, and staff deployment before activation.
- Lead the integration of hospitality and protocol services across main competition and non-competition venues.
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