Director - Customer Information (BU 3)
Qiddiya | القدية
Date: 5 days ago
City: Riyadh
Contract type: Full time
Role Summary:
Responsible for delivering real-time, accurate, and customer-friendly transport information across channels. Ensures consistency and quality of service updates, disruptions, trip planning tools, and public-facing communication.
Key Responsibilities:
Qualifications & Experience:
Responsible for delivering real-time, accurate, and customer-friendly transport information across channels. Ensures consistency and quality of service updates, disruptions, trip planning tools, and public-facing communication.
Key Responsibilities:
- Develop the strategy for customer information content and delivery standards
- Oversee integration of real-time data into digital platforms, signage, and mobile apps
- Manage communication during disruptions and special events
- Collaborate with digital, operations, and marketing to deliver timely and accessible information
- Champion multilingual and inclusive content that enhances trust and confidence
- Clarity and Simplicity - Delivers concise and helpful information across all channels
- Calm Under Pressure - Maintains control and accuracy during service disruptions
- Digital Literacy - Understands digital platforms and customer interface needs
- Integrity and Trustworthiness - Delivers dependable, consistent, and truthful content
- Inclusive Communication - Designs messaging for diverse audiences and languages
Qualifications & Experience:
- Bachelor's degree. Master preferred
- 14+ years of experience in customer communications in transport; GCC experience preferred
- Expertise in service communication, plain language writing, and digital content management
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Site Engineer - Mechanical
WSP in the Middle East,
Riyadh
13 hours ago
We are WSP - Join us and make your career future ready!Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise, and working on projects that transform society for all of us.WSP seeking a Site Mechanical Engineer, who will be...
HSE & Security Manager
Parsons Corporation,
Riyadh
16 hours ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find...
Customer Success Officer
Glance Care,
Riyadh
19 hours ago
Glance Care is a health-tech/insurance tech company based in Riyadh. We specialize in innovating medical support systems. Our mission is to bring business growth to the Saudi healthcare industry.Position name: Customer Success Officer – Health TechLocation: RiyadhTerm: full timeAre you passionate about making a real impact in healthcare and building lasting relationships? Join our team as a Junior Customer Success...
