Desktop EUC L1

Iron Systems, Inc


Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Key Responsibilities

  • Provide on-site and desk-side support services to end users.
  • Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones, and Android devices.
  • End-User Data backup and restoration when required in the course of a service incident.
  • Smart hands support for data center equipment as per required SLA (in specified locations)
  • As directed by CLIENT Tech support will assist in troubleshooting the data center devices
  • Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
  • Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required:

  • The individual must have good customer-facing skills and be well presented.
  • Demonstrates independent and pro-active thinking
  • Builds effective relationships both within the team and across the business and Professional Services
  • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
  • Must be able to work alone and unsupervised, taking the initiative when necessary.
  • Must be organized and prioritize work appropriately.
  • Fully vaccinated techs

Technical Skills & Experience Required

  • Must have experience of using a call logging system.
  • Must have good working knowledge of Windows 7/10 and related Office applications.
  • Support experience of MACs would be beneficial
  • Knowledge of mobile devices, in particular Androids and iPhones
  • Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM.
  • Ability to replace defective parts, as identified by CLIENT.
  • Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
  • Excellent communications are mandatory in English and Local language

Desired Educational Requirements:

  • Completion of CompTIA certifications—e.g.A+, Network+, etc
  • Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Receiving Agent - Saudi Talent

Amman Rotana, Riyadh
1 hour ago
Job DescriptionJob Summary:As a Finance - Receiving Agent, you will be responsible for managing financial transactions and ensuring accuracy in receiving payments from clients.Job Responsibility: Receive payments from clients and ensure all transactions are accurately recorded Generate invoices and receipts for payments received Reconcile financial discrepancies by investigating and resolving any irregularities Maintain accurate financial records and documentation Communicate with...

Façade Manager

Parsons Corporation, Riyadh
2 hours ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find...

Sales Executive

IHG Hotels & Resorts, Riyadh
3 hours ago
About UsKimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and...